Events Sales Manager

• FILINVEST COMPANY: CRIMSON RESORT & SPA MACTAN

• Provides value added service to customers by doing whatever reasonable and possible to meet or exceed customer expectations.
• Communicates effectively with customers, co-workers and supervisors
• Demonstrates teamwork by cooperating and assisting co-workers as needed.
• Handles difficult situations effectively.
• Meets Only the BEST for our Guests! service standards.
• Performs other duties as required to provide
• Only the BEST for our Guests! service and Teamwork.

• Liaises closely with Sales Team in proposing the best deal when handling leads / inquiries (pricing strategy, special requirements) passed over, in order to convert the leads / inquiries to confirmed events.
• Prepares proposals / contracts for leads / inquiries received from Sales Managers.
• Follows through from negotiation until departure for events assigned.
• Liaises with clients on finalizing details and gives professional advice on set ups and planning of events.
• Practices up selling at all opportunities to maximize revenue.
• Ensures effective communication with clients and internal departments.
• Responsible for the dissemination of groups related information to other departments e.g. issues Banquet Event Orders (BEO), Group Resumes and chairs pre-event meetings.
• Maintains close coordination with respective departments on organizers requirements and last-minute event requirements.
• Be visible to organizers and clients during their event / group dates and monitors guest satisfaction.
• Oversees the operation of banquet functions and works closely with various departments to ensure quality service is delivered to our clients at all times.
• Regularly reviews Master A/C postings to ensure postings are done correctly. Reviews billings with organizers regularly so as to eliminate adjustments needed on final invoice.
• Maintains close communication with concerned Sales Manager during the process.

• Involves concerned Sales Manager during post event meeting and post event follow up such as sending Thank You letter and Post Event Critique forms together.
• Verifies total charges and layout of invoices prepared by Accounts Receivables and sends out to organizers.
• Obtains feedback from clients and follows through with the necessary actions.
• Refers leads and sends Event Profile information to relevant sister hotels or Regional Sales Office (RSO) if any.

• Maintains the active Event Profile Database and Group Chart.
• Establishes and maintains files of major accounts and assists the Director of Events Management in maintaining the Accounts Management System.
• Establishes good working relationship with internal customers (other departments of the hotel) and external customers (clients, event contractors, suppliers).

• Participates actively in achieving the departmental goals which contribute to Marketing budget.
• Monitors closely account revenue and business production.
• Provides feedback on market trends and keeps updated with client relationships and overall business goals through close communication with Sales Managers and Director of Sales.
• Maximizes up selling opportunities whenever possible.
• Assists the Director of Events Management in the forecasting of group room nights and banquet revenue.
• Arranges relationship building visitations when necessary.
• Cross sells other Crimson properties.
• Handles inquiries for rebooking of business and new leads when Sales Managers are not available.
• Communicates closely with concerned Sales Managers regarding the progress of the negotiation process.
• Conducts site inspections for potential clients when Sales Managers / Coordinators are not available.

• Attends regular communication meetings with operations staff to update on event details.
• Ensures effective and close communication within the department and other departments.
• Maintains timely and responsive communication with clients

• Keeps trolley neat and adequately supplied at all times.
• Keeps pantry linen and supply closet neat and in working order at all times.
• Submits productivity worksheets to Service Leader Housekeeping at the end of the shift.

• COMPANY POLICIES and PROCEDURES: Adheres to the provisions outlined in the Employee Handbook, Disciplinary Code and Rules and Regulations.
• ATTENDANCE: Adheres to the set procedures for attendance and timekeeping.
• COMMUNICATIONS: Attends meetings as required.
• GUEST RELATIONS: As assigned and at all opportunities, assists guest directly and indirectly in order to resolve problems and provide them a delightful staying experience in the hotel.
• LOST and FOUND: Fully aware of and comply with Lost and Found procedures at all times.
• EMERGENCY RESPONSE: Possesses full knowledge of emergency procedures
• EQUIPMENT CARE: Ensures proper care and maintenance of equipment in the area of assignment.
• GROOMING and HYGIENE: Adheres to specified hygiene and personal appearance standards of the hotel.
• TRAINING and EMPLOYEE ACTIVITIES: Attends scheduled training and participates in company-initiated employee activities.
• ENVIRONMENTAL AWARENESS: Is fully aware of and complies with the Hotels Environmental Policy and established rules and guidelines.
• GUIDING PRINCIPLES: Practices the guiding Principles in day-to-day interaction.
• Performs such other functions as may be delegated by management from time to time

• Keeps immediate superior promptly and fully informed of all problems or unusual matters of significance.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established Hotel policies and procedures to achieve the overall objectives of this position.
• Prepares reports as necessary to develop a more informative database for improved Management decision-making and critical evaluation of work activities.
• Maintains a favorable working relationship with all other Hotel employees to foster and promote a cooperative and harmonious working climate.
• At all times, projects a favorable image of Crimson Resort & Spa to the public.
• Performs any other duties and tasks that may be assigned by immediate superiors from time to time.

• Attends the daily morning briefing with Kitchen, Banquet Service and Engineering (AV Technician).

• Checks and updates the Delphi S&C of functions/groups being handled. Checks feedback from organizer and coordinates with concerned departments.

• Recap with organizers the activities/arrangements of in-house groups/functions and coordinates with concerned departments.

• Ensures all changes/arrangements are documented and routed to concerned departments.

• Practices and role-models the Guiding Principles and the Core Values of Crimson

• Hospitality.

• Be environmentally friendly, reduce waste, recycle when possible, and reuse whenever applicable

• Bachelors Degree in Hospitality Management, Tourism, Event Management, Business Administration, Marketing, or a related field (preferred).
• 1-2 years of experience in a similar role, preferably in a deluxe hotel setup.
• Knowledge of Opera and Delphi (Front Office and Events Management)
• Proficient in MS Office programs (Word, Excel, PowerPoint) with strong organizational and analytical skills.
• Excellent relationship-building, customer service, and multitasking abilities.
• Technically savvy and detail-oriented with a proactive mindset.
• Optional but advantageous: certifications like CMP, Event Planning, or hospitality-related credentials.
• Willingness to work in Mactan, Cebu

Filinvest Group