About The Team We are looking for a strategic and results-driven Lead Account Manager to champion the growth of our Fulfilled by Shopee (FBS) seller ecosystem. In this role, you will manage high-impact seller relationships, collaborate with senior decision-makers (e.g., business owners, e-commerce leads), and work cross-functionally to resolve pain points and unlock scalable growth. You will lead business reviews, shape seller strategies, and drive end-to-end execution across operations, performance, and assortment. This role is ideal for a proactive leader with strong commercial acumen, operational rigor, and a passion for enabling seller success at scale. Job Description Strategic Seller Success & Stakeholder Management Act as the key business partner for high-value sellers, including senior executives and decision-makers. Drive strategic relationship management by fostering long-term, trust-based partnerships that enable seller growth and platform collaboration. Lead escalations and high-impact issue resolution, ensuring responsive support beyond standard hours when necessary. Operational & Team Excellence Oversee seamless seller onboarding and enforce full compliance with FBS processes and SLAs. Proactively manage inventory health, replenishment cycles, and fulfillment operations to prevent service lapses and stockouts. Serve as the primary escalation point for complex billing, reconciliation, and VAS (Value-Added Services) concerns. Collaborate cross-functionally with warehouse, logistics, finance, and product teams to unblock seller issues and enhance FBS experience. Mentor junior account managers and contribute to capability-building within the FBS team. Seller Growth & Performance Acceleration Leverage data analytics to identify and prioritize seller-level growth opportunities and operational risks. Lead the design and execution of strategic initiatives to drive ADO (Average Daily Orders), GMV, and assortment expansion. Partner closely with Category, Marketing, and Campaign teams to co-create high-impact seller initiatives and ensure execution readiness. Conduct performance deep-dives, deliver quarterly business reviews, and champion policy adherence and continuous improvement. Requirements Bachelor's degree in Business, Marketing, Operations, or related field 7-9 years experience in account management, operations, or e-commerce fulfillment. Excellent communication and relationship management skills. Mature and self-driven; able to manage complex accounts independently. Proficient in Excel/Google Sheets; data-driven and analytical. Flexible and responsive to seller needs beyond standard hours if required. Customer-first mindset with a passion for business growth. Chinese speaking & writing is an advantage. Show more Show less