Reporting Analyst

• Work collaboratively with the leadership team to understand goals and objectives related to the user experience needs as well as opportunities for process improvement and efficiencies.
• Recommends establishment of new or modified reporting methods and procedures to improve report content and completeness of information.
• Confers with persons originating, handling, processing, or receiving reports to identify problems and to gather suggestions for improvements.
• Examines and evaluates purpose and content of business reports to develop new, or improve existing format, use, and control: Reviews reports to determine basic characteristics, such as origin and report flow, format, frequency, distribution and purpose or function of report.
• Provides daily, weekly and monthly reports to appropriate channels and recipients.
• Integrates data generated internally and from external clients to create reports based on the needs of the business.
• Collects and consolidates data for business use using Excel spreadsheets and other available reporting technologies.
• Provides immediate feedback or updates to the management team as to the organization's performance.
• Audits reports and uses available resources to confirm accuracy.
• Identifies and resolves reporting issues proactively and immediately informs the direct supervisor and stakeholders for any hot issues.
• Completes other duties and projects as required.
• Responsible for understanding and complying with all policies, procedures, and regulations relating to job duties.
• Perform other duties as assigned by management.

• Bachelor's degree or equivalent relevant work experience.

• Prior customer service experience in a contact center environment required.

• Excellent writing, communication, presentation, problem solving, computer (Microsoft Office suite), strategic thinking, and interpersonal skills.
• Knowledgeable in MS Office Suite (WORD, POWERPOINT, EXCEL, SHAREPOINT). Knowledge in MS Microsoft SQL, Access and PowerBI environment would be an advantage.
• Outstanding organizational skills and the ability to handle multiple projects while meeting deadlines without sacrificing the quality of work.
• Must possess strong interpersonal and communication skills to work effectively with management and clients.
• Must be comfortable working with highly confidential data as well as learning data at a company-wide level.
• Must have the aptitude and desire to learn new competencies and skills.
• Ability to work individually on a project or in a team environment with technical and non-technical colleagues.
• Ability to independently, resourcefully, and creatively research and implement new reporting solutions.
• Creative, responsive and adaptive in a dynamic environment.
• Must be available to work flexible hours to support hours of operation.

Alorica