Subject Matter Expert | Online Gaming / Betting Program

Sutherland

  • Palayan City, Nueva Ecija
  • Permanent
  • Full-time
  • 2 months ago
Sutherland is seeking a leadership-oriented and self-motivated person to join us as a Subject Matter Expert (SME). We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:Your main tasks:Empower the Work: Create, and facilitate, Huddle Sessions to equip staff with fundamental skills and knowledge.Impact the bottom line: Monitoring Associates and providing real-time feedback.Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations.Take the lead: Mediating interpersonal conflicts. Motivating and inspiring team members. Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues.Qualifications:Our most successful candidates will have:
  • Experience and first-hand knowledge supporting online gaming, online betting/casino environment as a customer service line of business.
  • Excellent Data Mining skills.
  • Ability to think outside of traditional role to evaluate business implications.
  • Ability to interpret data, identify trends, and make suggestions for improvements.
  • Strong verbal and written communication skills.
Internal:
  • Must have FY24 PDP score of Exceed Most or Cleary Exceeds
  • Tenure of at least 18 months
  • No Active NDA
Additional Information:All your information will be kept confidential according to EEO guidelines.

Sutherland