ServiceNow Manager - ServiceNow - PH PDC

Manila City, Metro Manila
Permanent
Full-time

1 day ago

Are you ready to unleash your potential?At Deloitte, our purpose is to make an impact that matters for our clients, our people, and the communities we serve.We believe we have a responsibility to be a force for good, and is our portfolio of initiatives focused on making a tangible impact on society's biggest challenges and creating a better future. We strive to advise clients on how to deliver purpose-led growth and embed more equitable, inclusive as well as sustainable business practices.Hence, we seek talented individuals driven to excel and innovate, working together to achieve our shared goals.We are committed to creating positive work experiences that foster a culture of respect and inclusion, where diverse perspectives are celebrated, and everyone is recognized for their contributions.Ready to unleash your potential with us? Join the winning team now!Work you will doDeloitte helps organizations reset their IT strategy and implement the systems and solutions, including cutting-edge cloud services, to re-energize performance across the enterprise.As a Technical Architect, you will provide high level design and technical solutions for ServiceNow team:

Define end-to-end technical architecture for ServiceNow implementations across one or more modules.
Translate business and functional requirements into robust, platform-aligned technical designs.
Provide technical leadership and oversight to development and delivery teams.
Design and govern integrations, CMDB strategy, platform security, and performance.
Lead technical discussions, architecture reviews, and solution workshops with stakeholders.
Ensure adherence to ServiceNow best practices, release upgrades, and Deloitte delivery methodology.
Support estimation, solution planning, and pre-sales activities as needed.

Your role as a leaderAt Deloitte, we believe in the importance of empowering our people to be leaders at all levels. We connect our purpose and shared values to identify issues as well as to make an impact that matters to our clients, people and the communities. Additionally, Managers across our Firm are expected to:

Collaborate effectively to build productive relationships and networks.
Understand and lead the execution of key objectives and priorities for internal as well as external stakeholders.
Align your team to key objectives as well as set clear priorities and direction.
Make informed decisions that positively impact the sustainable financial performance and enhance the quality of outcomes.
Influence stakeholders, teams, and individuals positively - leading by example and providing equal opportunities for our people to grow, develop and succeed.
Lead with integrity and make a strong positive impact by energising others, valuing individual differences, recognising contributions, and inspiring self-belief.
Deliver superior value and high-quality results to stakeholders while driving high performance from people across Deloitte.
Apply their understanding of disruptive trends and competitor activity to recommend changes, in line with leading practices.

Enough about us, let's talk about you

Bachelor's degree in Software Engineering, Information Technology, or equivalent
8+ years of overall ServiceNow Development experience
Experience serving as Technical Architect or Lead Developer on medium to large-scale ServiceNow implementations.
Strong expertise in:

ServiceNow scripting (JavaScript, Glide APIs)
Flow Designer and Workflow
Client and server-side development
Service Portal / UI Builder
CMDB and CSDM
Proven experience integrating ServiceNow with third-party systems using REST, SOAP, and MID Server.
Strong understanding of platform security, role-based access, and data protection.
Ability to translate business needs into robust technical solutions.
Strong communication skills with the ability to engage both technical and non-technical stakeholders.
Experience supporting global or multi-region implementations.

To be successful in this role, you should have the following key experience and capabilities:

ServiceNow certifications such as:

Certified System Administrator (CSA)
Certified Application Developer (CAD)
Certified Implementation Specialist (any module)
ServiceNow Certified Technical Architect (CTA) - preferred
Experience in consulting or professional services environments.
Exposure to Agile / SAFe delivery models.

What is in store for you?

Embrace the dynamic nature of our work environment with the opportunity to work on a hybrid set-up and on a shifting schedule.
Rewards platform - your hard work won't go unnoticed at Deloitte!
Training and development - at Deloitte we believe in investing in our best assets, the people! You will have access to world class training and funding towards industry and other professional certifications.
Receive support and mentoring to progress your career. You will have access to mentors and coaches who will help you pave a path for career progression.
Benefits effective upon hiring including paid time off and holidays, health, and life insurance!

Next StepsSound like the sort of role for you? Apply now.Due to volume of applications, we regret only shortlisted candidates will be notified.Please note that Deloitte will never reach out to you directly via messaging platforms to offer you employment opportunities or request for money or your personal information. Kindly apply for roles that you are interested in via this official Deloitte website.© 2026 DCPDC Inc.Requisition ID: 113799In Philippines, the services are provided by Navarro Amper & Co and other related entities in Philippines ("Deloitte in Philippines"), which are affiliates of Deloitte Southeast Asia Ltd. Deloitte Southeast Asia Ltd is a member firm of Deloitte Touche Tohmatsu Limited. Deloitte in Philippines, which is within the Deloitte Network, is the entity that is providing this Website.

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