Vendor Account Specialist I

RealPage

  • Cebu City, Cebu
  • Permanent
  • Full-time
  • 13 days ago
Description :SUMMARYThe Vendor Account Specialist supports the VES Invoice Processing service as back office support for alert volume handling. They are required to contact the vendor in any means possible and ensure that all invoices are redirected to the Realpage business address and retrieve missing invoices for processing. Their task is indicated through alerts that trigger in the VES dashboard and are worked according to the indicated SLA and prioritization SOP. They are required to escalate any roadblocks and coordinate with other departments if necessary to resolve the alert.PRIMARY RESPONSIBILITIESPrimary responsibility is to ensure timely retrieval and address change of invoices indicated missing in the alerts triggered from the VES dashboard as dictated by SLA/SLS.
  • Contacting utility vendors via phone/chat/email/fax, whichever way efficient, to retrieve missing invoices indicated by the alert
  • Reviewing invoice to indicate correct business address and/or ensure this is redirected to the correct one upon vendor contact
  • Uploading of the retrieved invoice to ensure timely batching and payment
  • Immediate escalation of roadblocks encountered during handling of missing invoice alerts
REQUIRED SKILLS/KNOWLEDGE/ABILITIES
  • Knowledge on Microsoft Office applications
  • Keen to details
  • Collaborative
  • Able to do tasks simultaneously
  • Problem solving skills
  • Able to learn new processes and tools in a fast-paced environment
  • Overtime may be required in order to meet deadlines
  • Will require Outbound Communication skills via phone and email
#LI-JT1Skills : MS Office: Intermediate
Critical Thinking: Intermediate
Attention to Detail: Intermediate
Analytical/Problem Solving: Intermediate
Adaptability: Intermediate
Accountability: IntermediateBehaviors : Team Player: Works well as a member of a group
Leader: Inspires teammates to follow them
Innovative: Consistently introduces new ideas and demonstrates original thinking
Enthusiastic: Shows intense and eager enjoyment and interest
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Dedicated: Devoted to a task or purpose with loyalty or integrityEducation : Associates
Bachelors
Associates
BachelorsExperience : 2 years: Two years experience of any invoice processing related or similar back-office support function.

RealPage

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