Talent Operations Coordinator - US Payroll

Taguig City, Metro Manila
Permanent
Full-time

28 days ago

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions - delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.Talent Operations VTH supports specific Regions and acts as part of the extended Region Talent team.VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the Region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region.The Operations Coordinator processes and reviews complex transactions, evaluates and improves processes, provides guidance and training to less experienced and new team members, and contributes to projects as needed. In Payroll, this role is required to have complex payroll knowledge in payroll compliance to produce accurate paychecks inclusive of taxable/nontaxable compensation and tax reporting. The role is responsible for reviewing, analyzing and processing all payroll information for a designated work group. The work requires extensive knowledge of payroll principles and accounting controls. This role requires effective communication using proper payroll terminology, professionalism, and preserve confidentiality.Applications Used: SAP Core HRShift: Aligned to the shift timings/schedule of the RegionEssential Functions of the Job:Responsibilities:

Manage tasks and activities in a timely manner and accountable for desired outcomes with limited supervision
Prepare and/or generate reporting using Excel and other firm standard software
Develop and manage client relationships and expectations
Perform specialized and complex tasks and contribute to projects
Manage escalations in a timely manner
Train, share knowledge, and act as a role model for junior TSS team members
Provide back-up support to TSS Operations Analyst Associates (OAAs) as needed
Identify and share process improvement ideas with TSS leadership and implement approved process improvements
Proactively communicate questions and concerns with TSS leadership and clients

Payroll related:

Fully competent in core payroll concepts such as hires, separations, and data integrity
Review and process Payroll transactions in accordance with established department and state/ local guidelines
Determine and set-up employee's tax obligations dependent on work, home and/or engagement locations
Responsible for all aspects of reconciliation and balancing of Payroll transactions
Analyze standard to complex taxation to execute adjustments for current and prior years
Process multi-state adjustments per timesheet submissions
Supports complex payroll transactions including domestic and international transfers, deductions in arrears calculations, partner earnings and partner separations transactions
Analyze, calculate and determine appropriate approach for off-cycle transactions, overpayments, disability adjustments, retro payment adjustments and final payouts in accordance with federal and state regulatory guidelines
Communicate with members of the Americas Talent Team (ATT), EY personnel and external parties regarding payroll issues as appropriate
Prepare, analyze and contribute to reports as directed
Meets production volume and quality standards as outlined by department management
Performs duties and responsibilities in accordance with established policies and procedures
Escalates issues as needed
Assists with special projects as requested

Analytical/Decision Making Responsibilities:

Demonstrate analytical skills, effective problem solving, and decision making in daily operations
Use analytical discoveries to improve the client experience
Follow through on commitments and accept ownership of results

Payroll related:

Requires comprehensive understanding of Payroll principles and all federal, state, and local wage and tax mandates
Understands the dependencies that exist with other HR departments
Demonstrate good judgment and experience in applying concepts and guideline
Understands the importance of effectively prioritizes assignments to meet scheduled deadlines in accordance with department guidance
Analyze and interpret system payments for reconciliation purposes
Identifies and propose solutions for process improvements

Knowledge and Skills Requirements:

Understand the expectations of clients and deliver exceptional client service
Excellent interpersonal, communication (verbal and written) and collaboration skills
Demonstrate advanced proficiency with Firm standard technology including Microsoft Excel, Word, PowerPoint, Outlook, Success Factors, and other related applications
Ability to prioritize workload, complete multiple tasks simultaneously, meet deadlines, and function independently while exercising sound judgment
Interact effectively and maintain a positive demeanor in a fast-paced environment while demonstrating tact and diplomacy
Highly skilled attention to detail and self-assurance of quality of work performed and/or reviewed
Demonstrate strong teaming, relationship building, and organizational skills
Take initiative on new opportunities and follow through on current commitments

Payroll related:

Ability to apply analytical thinking to research and document transactions following standard PSS and Payroll procedures
Understand advanced payroll concepts
Effectively articulate proper payroll terminology while exhibiting professionalism, confidentiality, and diplomacy.
Works effectively with others within the PSS Center, field APT, and other EY personnel and external parties
Effective with the use of Payroll systems and firm standard technology including Windows, Excel, Word, Lotus Notes, Intranet, Case Management tools/tracker, Call Center tools, Access database, and other PSS related application
Understands internal office structure and reporting relationships within the PSS
Experience in Payroll processing environment, proficient with federal/state/local tax set-up based on work/resident location; knowledge of overtime calculations in a non-standard work week

Other requirements:

Working hours, flexible work arrangements, and time off may be limited during specific times due to business demands
Overtime must be approved in advance
Flexible work arrangements and time-off may be limited due to business demands.

Job Requirements:
Education:

Bachelor's degree, preference will be given for those with US payroll specialization
Fundamental Payroll Certification (FPC) or Certified Payroll Professional (CPP) will be an added advantage

Experience:

Minimum 5+ years of payroll related HR experience, or similar
Demonstrated experience working with different stakeholders with competing needs
Working in international and diverse environments

EY | Building a better working worldEY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

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