Customer Service Trainer and Quality Assurance Specialist
On Spot Global Corporation
- Philippines
- Permanent
- Full-time
- Develop, customize, and maintain training materials for diverse areas, including call sales, email sales, interpersonal sales, software usage, and troubleshooting.
- Align all training programs with company goals, processes, and quality standards to ensure consistent team performance.
- Facilitate engaging and impactful training sessions for groups of 10+ team members, utilizing interactive teaching techniques to enhance skill retention.
- Adapt training delivery methods to suit varying team needs and learning styles for maximum effectiveness
- Participate in weekly QA calibration sessions to ensure training materials and delivery methods align with performance standards and metrics.
- Integrate QA feedback into training sessions to continuously improve trainee performance.
- Lead new hire training sessions that encompass corporate policies, tools, workflows, and role-specific requirements.
- Serve as a key resource for new team members during their transition into the company.
- Assess trainee performance through observation, tests, and QA data.
- Provide constructive feedback and recommend follow-up actions to address skill gaps and enhance performance.
- Partner with team leaders, QA specialists, and other stakeholders to identify training needs and gaps.
- Develop targeted learning solutions to address specific challenges and improve overall team efficiency.
- Stay updated on industry trends, training technologies, and innovative learning methodologies.
- Incorporate new learning techniques to make training engaging and effective.
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