Email Technology Lead

• Lead the technical architecture, design, and roadmap for email systems
• Identify, document, publish, and uphold standards, policies, procedures, and inventories
• Champion email services and solutions with business and IT stakeholders
• Work closely with internal teams in delivering email projects and tasks
• Solicit feedback from stakeholders measure effectiveness and promote continuous improvement.
• Provide L3 technical support as needed
• Assist in mentoring team members in resolving technical issues and developing technical skills.
• Assist in developing the internal knowledge base and training materials
• Follow Microsoft Roadmap to support evergreen change and ensure service stability
• Perform other duties as assigned

• Advanced technical knowledge of Exchange Online, on-premises Exchange, and hybrid environments along with email client technologies such as Outlook and OWA
• Knowledge and experience working with Microsoft Azure services including Azure Active Directory, Azure Active Directory Connect, Azure Automation
• Strong experience in requirements gathering, design, and development of email solutions
• Knowledge of data classification, retention, data loss protection, and information rights management
• Expert knowledge of Powershell for management of M365 services
• Experience with patch and configuration management
• Experience with configuration of Exchange policies, SMTP relay, and mail routing
• Strong written and oral communication with the ability to provide training and present technical change to end users
• Working knowledge of email security solutions
• Strong troubleshooting skills with the ability to provide root cause analysis and recommend effective solutions
• Amenable to working in Mid / Night Shift schedules
• Amenable to working in a hybrid setup (2-3 x RTO/week)

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