Team Manager
Amazon
- Manila City, Metro Manila
- Permanent
- Full-time
- Leading and developing a team of 20-30 associates; responsible for the overall performance management, coordination and evaluation of the team.- Develop and Achieve performance goals and objectives in line with the network wide vision and goals.- Carrying out supervisory responsibilities in accordance with Amazon's policies and procedures; additional responsibilities include interviewing, training, planning and assigning work, reviewing employee performance, and conflict resolution.- Mentoring to new managers and as well as employees with high growth potential.- Leading Site Level initiatives, primary owner of functional responsibilities that impact overall site: Performance Related Pay and transportation are two examples.- Communicating policies to associates as the primary information source for staff.- Ensure compliance and consistency; corrective action and documentation.Business/Operations Management Responsibilities:- Management of SLAs (Service Level Agreements), quality, and customer experience.- Trouble shoot issues relating to process affecting the SLAs compliance.- Responsible for quality and productivity of assigned team.- Developing and achieving performance goals and objectives.- Identifying customer issues, building and implementing solutions to include process improvements.- Drive process improvement and continuous improvement culture through 'kaizen' and lean projects.- Identifying and eliminating barriers to accuracy, productivity, and quality.We are open to hiring candidates to work out of one of the following locations:Manila, PHLBASIC QUALIFICATIONS- Completed 4 year degree from an accredited university
- 3 years experience within customer service
- 4 years of supervisory exposure
- English language fluency
- Demonstrated ability to drive quality, productivity, and process improvements and keep pace with our growth while motivating others to meet the challenges of a customer-focused and metrics driven environment
- Hands-on experience in driving process related automation with technical team where neededPREFERRED QUALIFICATIONS- MBA is a plus
- 5 years of overall professional experience
- Advanced computer skills using a variety of programs highly desired.
- Ability to stay focused and keeps up with our continuous and fast-paced growth
- Demonstrate ability to be a strong team player, behaves like an owner, and ultimately focused on delivering results with high standards
- Ability to demonstrate consistent effort, intense commitment, and willingness to go above and beyond when needed
- Ability to take initiative without being asked to.
- Plans efficiently while avoiding analysis paralysis
- Should be comfortable in a fast-paced, multi-tasked, high-energy environment and will display creative and analytical problem solving and is passionate about excellent customer service.