TASQ is seeking an English-speaking Patient Care Navigator to work on-site in Cebu City. The pre-screening interview will be conducted over the phone, so please ensure your line is available.**Start Date:** May 5, 2025**Work Setup:** On-site**Requirements:**- College-level education or Associate Degree- Strong communication skills- At least 1 year of experience in a BPO environment for inbound/outbound calls**Responsibilities:**- Answer inbound calls from injured workers and/or supervisors, greet callers positively and professionally to provide exceptional customer service, and promptly transfer calls requiring triage to the correct queue.- Adhere to standard operating procedures, protocols, algorithms, and customer directives while collecting relevant information from injured workers or supervisors and offering the necessary information to the caller.- Input injured workers information into the Triage software application, ensuring it accurately reflects the details of each inbound/outbound call.- Engage in clear and effective verbal communication with callers, using appropriate questioning techniques and seeking clarification when necessary.- Understand and implement all client-specific directives as they arise during the call process, gathering or supplying information to injured workers and/or supervisors as instructed.
