Consulting Analyst - Digital Customer - Philippines (July 2024 Intake)
Deloitte
- Manila City, Metro Manila
- Permanent
- Full-time
- Collecting and understanding client business and technical requirements
- Developing techno functional solutions within Salesforce - with focus on Sales and Service
- Training clients on how to use Salesforce Solutions and serving as the subject matter advisor on the Salesforce - Cloud for Customer, Sales Cloud and Service Cloud platform
- Interacting with internal, client and partner stakeholders
- Participating in solution design, implementation, and systems integration
- Contributing to overall deliverables
- Supporting project team on on-going project activities to ensure project is delivered on-time, on-budget
- Continuously engage and follow up end to end customers' journey
- Demonstrate a strong commitment to personal learning and development.
- Understand how our daily work contributes to the priorities of the team and business.
- Understand the set expectations and demonstrate accountability in keeping personal performance on track.
- Actively focus on developing effective communications and relationship-building skills with stakeholders, clients and team.
- Demonstrate an appreciation for working with others.
- Understand what is fundamental to Deloitte's success as a business.
- Demonstrate integrity and an awareness of strengths, differences, and personal impact.
- Develop their understanding of Deloitte and offer a fresh perspective.
- Strong academic degree in Business, Engineering, Computer Science, IT, or related disciplines
- Able to run workshops to define requirements and use cases
- Experience of capturing business requirements
- Understanding of CRM processes (e.g., Sales Transformation and Service Excellence best practices, use cases, architecture principles)
- Experience in front-end framework with good knowledge of SQL, HTML and CSS
- Able to carry conversations as a consultant with different level of stakeholders