Technical Support

Quezon City, Metro Manila
Permanent
Full-time

15 hours ago
Apply easily

About TeamifiedTeamified works with top enterprises and digital native businesses in Australia helping them build their remote teams in India, Philippines and Sri Lanka. We pride ourselves with hiring great teams to work on exciting game changing technology. Teamified currently has 200+ engineers, testers, product managers etc. working across 20+ partners. We focus on uplifting the way organisations build and manage their remote teams through great working relationships, trust, integrity, culture and hiring processes. Additional to this we are building our own technology product offerings. We strive to deliver the best outcomes for our customers, our partners and our people.About our Client:Our Client is an IT technology company focused on delivering high-quality IT solutions to small and medium-sized businesses. We pride ourselves on providing reliable, efficient, and customer-focused support to help our clients operate seamlessly.About the Role:We are seeking a Remote Technical Support Specialist to support our systems team with day-to-day IT operations. In this role, you will work closely with technicians, receiving instructions via chat and ticketing systems to complete assigned tasks efficiently and accurately.Key ResponsibilitiesMicrosoft 365 Administration

Manage Microsoft Office 365 environments (SharePoint, Exchange, and tenant administration)
Perform user lifecycle management:
Create and delete user accounts
Reset passwords
Assign or remove licenses
Configure Multi-Factor Authentication (MFA)
Block/unblock user sign-ins
Manage shared mailboxes and distribution lists
Grant or revoke mailbox permissions and delegations

SharePoint & Teams

Create SharePoint sites and manage permissions
Adjust SharePoint and Microsoft Teams memberships

Windows & Device Support

Set up and configure Windows devices
Install, configure, and upgrade software and hardware

VoIP & Telco Support

Configure VoIP phone systems:
Set up extensions and call routing
Update address books and voicemail boxes
Adjust time-based call settings
Handle telephone account provisioning:
Setup or cancel SIM/eSIM
Prepare number port-ins

Internet & Connectivity

Troubleshoot internet connectivity issues
Coordinate ordering and cancellation of internet services

Qualifications & Requirements

At least 3years proven experience in IT Support or a similar technical role
Strong knowledge of Microsoft 365 (Office 365) administration
Experience with VoIP systems and basic networking
Solid troubleshooting and problem-solving skills
Excellent written and spoken English communication skills
Strong time management and ability to follow instructions independently

Nice to Have:

Experience working in a remote or ticket-based support environment

Benefits:

Flexibility in work hours and location, with a focus on managing energy rather than time.
Access to online learning platforms and a budget for professional development
A collaborative, no-silos environment, encouraging learning and growth across teams
A dynamic social culture with team lunches, social events, and opportunities for creative input
Health insurance
Leave Benefits
13th month

If you possess the required skills and are eager to contribute to our team's success, we encourage you to apply for this exciting opportunity. Apply now!

Teamified