The Customer Relations Associate for BDO Private Bank is responsible for Customer relations and service fulfillment at the Front Desk of BDO Private Bank Lounges, warmly assisting clients in meeting their Relationship Managers or their designated back-up Relationship Managers / Associate Relationship Managers. He/She provides valuable support to the Center in terms of Client Services (Hold Mail, Birthday and Christmas Gifts) and Operations (Compliance, user testing and marketing). Responsibilities: Customer Relations at the Front Desk Warmly receives and assists BDO Private Bank Customers at the BDO PB Lounge reception area Directs customers to meeting rooms and ensures they are met by their Relationship Manager or back-up Refers customers of other BDOPB lounges to their assigned Makati Lounge service partner Ensure New to Private Bank clients who walk in to the lounge are referred to the RM team for assistance. Client Services Support Handles room reservations for Center/Client meetings Hold Mail custodian for the Center: custodizes Hold Mail and handles Hold Mail distribution to customers who walk in to lounge to collect their mail. Handles Center-level birthday/Christmas gifts Center Operations Support Point of Contact for the Center in Compliance, Center-level required user testing and Marketing events. Assists the Center Head in business/operations of the Center as needed and handles / assists in projects assigned by the Center Head. Performs other related duties that may be assigned by superiors as needed such as but not limited to general housekeeping, consolidation of Center-level data and coordination with other units. Qualifications: Bachelors degree graduate in Business Administration, Marketing, Finance, Banking or related fields. 1-3 years experience in customer service, banking or sales Prior experience in a financial institution dealing with high net worth clients is highly preferred but not required Excellent customer service orientation Attention to deal and organization skills The candidate must be willing to work onsite. Show more Show less