Director of Service Desk - Pre Opening Integrated Resort, Metro Manila, Philippines
Metro Manila
Permanent
Full-time
1 month ago
Job DescriptionDirector of Service Desk for a Pre-Opening Integrated Resort, Metro Manila, PhilippinesA pre-opening integrated resort is looking for a Director of Service Desk who will be responsible in leading a team of support representatives to enable the success and satisfaction of end user support. This position will also be responsible in ensuring that data from the end users is being reported properly throughout the organization, along with ensuring the team is focused on the success of our platform and products.QualificationBachelor's degree in Science, Engineering, or Information Technology5 years of professional IT Support management experience desiredStrong technical knowledge in:Personal computers, printers, and network equipmentWindows WIN 10MS Office 2013/ 2016 SuiteGeneral network troubleshootingProven track record of continual service improvement and ticket managementStrong organizational, time management, project management, and problem solving skills with exceptional attention to detailExcellent English verbal and written communication skillsHigh level of integrity and ability to maintain confidentialityWillingness to be assigned in Metro ManilaFilipino candidates onlyHow to ApplyInterested candidates may apply online by clicking the “I'M INTERESTED” button and following the instructions. We wish to thank all the applicants in advance but only the qualified candidates will be invited to the pre-qualifying meeting.