Leasing and Operations Associate Manager
- Quezon City, Metro Manila
- Permanent
- Full-time
- Leads in planning, reviewing, and implementing tenant mix to ensure market relevance and customer appeal.
- Monitor leasing performance and reassess tenant zoning based on trends and customer feedback.
- Identify and establish relationships with potential tenants and retail brands.
- Conduct negotiations to secure lease sign-ups aligned with project timelines and revenue targets.
- Prepare brand profiles, leasing proposals, and attractive sign-off schemes to drive occupancy.
- Ensure rental rates are within approved budgets and conduct basic rental studies.
- Coordinate site visits and requirements with prospective tenants.
- Prepare and submit regular leasing reports (weekly updates, leasing take-up, sales growth, rental studies).
- Ensure smooth turnover of units to new tenants, including orientation on mall requirements, house rules, and pre-construction/pre-operation checklists.
- Act as liaison between tenants and mall departments (Engineering, Leasing, Security, Marketing, Finance).
- Facilitate and monitor compliance with insurance, permits, safety, and other statutory requirements.
- Address tenant inquiries, concerns, and escalations; recommend solutions in coordination with relevant
- Attend to customer inquiries and complaints, ensuring prompt resolution and service recovery.
- Support implementation of mall safety, security, and emergency response programs.
- Participate in emergency drills and enforce health, safety, and environment (EHS) compliance.
- Prepare regular operational reports (tenant updates, insurance, progress reports, egress reports).
- Assist in audits, inspections, and operational reviews.
- Bachelors degree in Business Administration, Real Estate Management, Marketing, or related field.
- At least 5-8 years of combined experience in mall operations, property management, or retail leasing.
- Strong communication, negotiation, and interpersonal skills.
- Proficiency in Microsoft Office and basic data analysis.
- Knowledge of tenant coordination, leasing contracts, and mall operations standards is an advantage.
- Flexible to work on shifting schedules aligned with retail operations
- For Leasing: Negotiation, Marketing, Business Development, Financial & Data Analysis.
- For Operations: Problem Solving, Customer Service, Attention to Detail, Compliance Monitoring, Professionalism, dlexibility, and Ability to manage multiple stakeholders