Sr. Associate Manager - Training | Knowledge Management

Sutherland View all jobs

  • Mandaluyong City, Metro Manila
  • Permanent
  • Full-time
  • 6 days ago
Sutherland is seeking an attentive and goal-oriented person to join us as a Sr. Associate Manager for training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!Job Description:As a Sr. Associate Manager - Training, you will support the success of training and performance initiatives by assisting in the coordination and delivery of high-quality training programs. Your role helps ensure service excellence and customer satisfaction by working closely with training leadership, operations, and support teams.Key ResponsibilitiesSupport the implementation of training programs across new hire and existing employee groups, ensuring alignment with performance and quality standardsAssist in maintaining regular communication and coordination with internal stakeholders and client contacts regarding training schedules, updates, and outcomesMonitor training effectiveness through data analysis and feedback collection; contribute to the development of action plans to address knowledge or skill gapsCollaborate with Service Delivery, Quality, Operations Excellence, and other departments to identify performance trends and assist in delivering targeted training interventionsParticipate in planning and deploying training initiatives that support operational goals and business needsSupport the evaluation of training programs and materials for effectiveness and relevance, and recommend improvements where necessaryAssist in preparing and delivering reporting updates, performance summaries, and training metrics to internal stakeholdersHelp with onboarding, development, and day-to-day coordination of training team members as assigned, under the guidance of the Training Manager or Senior LeadershipQualifications:Minimum Qualifications
  • Minimum of 3 years of BPO experience, including at least 1–2 years supporting or coordinating Sales Training and Development initiatives
  • At least 1 year of experience in a POC or Supervisor-level role
  • Strong sales leadership experience, with demonstrated ability to:
  • Lead, motivate, and drive a sales team
  • Deliver proven and measurable sales performance results
  • Solid understanding of training and learning principles, including:
  • Ability to translate sales performance gaps and business needs into effective training and development solutions
  • Proficient in MS Office applications: Excel, PowerPoint, Word, and Outlook
  • Strong written and verbal communication skills
  • Demonstrated ability to collaborate and build effective working relationships across teams and departments
  • Professional demeanor with the ability to handle sensitive information with confidentiality and discretion
  • Strong sense of responsibility, adaptability, customer service orientation, and a team-first mindset
  • Exposure to or experience with coaching, mentoring, or supporting team development is a plus
Additional Information:All your information will be kept confidential according to EEO guidelines.

Sutherland