Project Coordinator

• Coordinate end-to-end delivery for simpler IT projects: PC deployments, endpoint refreshes, peripheral installs, basic cabling, software rollouts, and small office moves.

• Create and maintain project schedules, task lists, and resource assignments using the company’s project tools (CW Manage, Moovila).

• Gather and document customer requirements, site info, and acceptance criteria; confirm readiness for deployment.

• Prepare work orders, materials lists and equipment inventories; coordinate procurement and staging with operations/warehouse.

• Dispatch and coordinate technicians/third-party vendors (Field Nation); monitor onsite progress and verify completed work against checklists.

• Communicate proactively with customers and internal teams: status updates, change notifications, escalation of issues and risks.

• Conduct pre-installation checks, basic technical validation, and post-installation acceptance testing; document outcomes in ticketing system (CW Manage).

• Maintain accurate project documentation: runbooks, cabling diagrams, asset tagging records, photos and sign-offs.

• Manage simple project financials: track time, expenses, and report on budget variances to the PM.

• Apply standard change control and quality processes; escalate any scope creep, complex technical issues, compliance or safety concerns to a PM.

• Participate in project handoffs to account managers or service delivery for ongoing support.

• Contribute to continuous improvement by identifying process gaps, recurring issues and suggestions for playbook updates.

• 1–3 years’ experience coordinating IT projects or field service operations in an MSP, IT/IS department, or technical services environment.

• Practical, hands-on familiarity with PC hardware, OS installation/imaging (Windows), basic networking (Ethernet, DHCP), and common productivity software.

• Experience with ticketing/PSA systems (e.g., ConnectWise Manage) and basic project scheduling tools (e.g., Microsoft Project, Asana, Smartsheet, Moovila).

• Strong organizational skills, attention to detail, and ability to manage multiple small projects concurrently.

• Excellent written and verbal communication; comfortable interacting with customers and technical staff.

• Able to follow standard operating procedures and escalate appropriately.

• Certifications: CompTIA A+, Network+, ITIL Foundation (or working toward).

• Experience with asset management and inventory systems.

• Experience coordinating third-party vendors and logistics for onsite deployments.

• Time management and prioritization

• Customer service orientation and professionalism

• Problem identification and escalation judgment

• Team player who follows processes and documents work clearly

• Basic troubleshooting and hands-on technical aptitude

• Comfortable working in customer environments and lifting/moving hardware when required

• Associate degree in IT, business, or related field OR equivalent work experience.

• Should be willing to accept a long-term work-from-home arrangement.

• Should be amenable to a permanent night shift schedule.

• Should be open for occasional after-hours or weekend work to meet client schedules.

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