We are looking for a proactive and customer-focused Customer Success Manager to join our team. In this role, you will be responsible for ensuring customer satisfaction, driving product adoption, and building long-term relationships with clients. You will act as the primary point of contact for our customers, helping them achieve their business goals through the effective use of our products and services. Key Responsibilities : Develop and maintain strong relationships with customers to ensure satisfaction and retentio n Understand customer needs and provide strategic guidance to help them achieve succes s Onboard new clients and ensure they have a smooth transition into using our products and service s Proactively monitor customer engagement and usage data to identify opportunities for improvemen t Address customer concerns and escalate issues when necessary to ensure prompt resolutio n Collaborate with sales, marketing, and product teams to improve the customer experienc e Conduct regular check-ins and business reviews with clients to assess progress and address any challenge s Identify upsell and cross-sell opportunities to maximize customer valu e Advocate for customers internally, ensuring their feedback contributes to product development and improvement s Requirement s Bachelor&aposs degree in Business, Marketing, Communications, or a related fiel d 3+ years of experience in customer success, account management, or a related rol e Experience in SaaS, technology, or B2B industries is preferre d Strong understanding of customer relationship management principle s Skills & Competencies : Excellent communication and interpersonal skil l s Strong problem-solving abilities and a customer-first minds e t Ability to analyze data and derive actionable insigh t s Proficiency in CRM software (e.g., Salesforce, HubSpot) and customer success too l s Self-motivated with the ability to work independently and collaborative l y Strong organizational skills and attention to deta i l Ability to handle multiple priorities and meet deadlin e s Benefits : Competitive salary and performance-based bonu s es Comprehensive health and wellness benef i ts Professional development opportunit i es A dynamic and collaborative work environm e nt If you are passionate about customer success and eager to drive value for both clients and the company, we encourage you to apply for this exciting opportuni ty! Show more Show less