Enterprise CX Specialist

Cebu
Permanent
Full-time

1 month ago
Apply easily

Guesty is the all-in-one platform helping hospitality businesses around the world automate, optimize, and scale their operations. We’re a fast-growing global startup that’s transforming how the industry works — from guest experience to business growth.With a powerful suite of features and integrations with 150+ industry partners — including Airbnb, Vrbo, , Expedia, Google Travel, and many more — Guesty empowers property managers to deliver top-tier guest experiences while running more efficient, data-driven operations.We’re proud to have over 800+ team members across 16 countries worldwide, all working together to build the future of hospitality technology.If you’re looking to grow your career in a dynamic, global, and impact-driven environment, we’d love to hear from you.Guesty is seeking exceptional individuals with a passion for customer service, experience with working with enterprise customers and a knack for problem-solving to join our dynamic team as an Enterprise CX Specialist. We're transforming the hospitality industry, and we need talented professionals who thrive in a fast-paced environment and are eager to grow with us. If you're ready to make a significant impact and advance your career, this role is for you!Responsibilities:

Deliver outstanding customer service by swiftly resolving complex queries via primarily chat and ticket, as well as some phone
Demonstrate strong troubleshooting skills to diagnose and solve technical issues efficiently
Guide users through product features and functionality with patience and clarity
Manage a high-volume ticket queue, prioritizing based on urgency and SLAs
Contribute to and maintain our knowledge base, constantly improving our support resources
Collaborate closely with developers and technical teams to ensure customer satisfaction
Adapt quickly to changing priorities and new product updates
Identify and communicate patterns in customer issues to help improve our products and processes

Act as a customer advocate—ensuring their voices are heard and their needs are met.

Proven track record of 4+ years in a customer-facing role, preferably in software support environment
Experience supporting B2B and/or Enterprise customers
Exceptional problem-solving and troubleshooting skills, with the ability to think critically and creatively
Ability to thrive in a fast-paced, high-growth environment and quickly adapt to change.
Exceptional verbal and written communication skills—able to simplify complex issues for customers.
Ability to think critically, use good judgment, and go beyond scripted solutions.
Strong technical aptitude and ability to quickly learn new software and systems
Customer-first mentality—empathetic, proactive, and always willing to go the extra mile.
Self-starter with a passion for learning and continuous improvement.
Flexibility to work shifting schedules, including night shifts

What We Offer:

A supportive environment where your voice is heard and valued
Extensive training and mentorship programs in web technologies and customer support
Clear path for career growth and professional development
Opportunity to make a real impact on the company's success
Collaborative team of innovators and industry disruptors

If you're passionate about customer service, have a strong understanding of website development, and are excited about helping customers create impressive online presences, we want to hear from you. Join Guesty and be part of transforming the hospitality industry!Guesty is proud to be an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, age, national origin, disability, veteran status, pregnancy, sexual orientation, or any other characteristic protected by law.

Guesty