US Tax Resolution Analyst (Enrolled Agent)

• Represent clients directly before the IRS under authority granted by Enrolled Agent credential.
• Prepare and submit IRS authorization forms (including Forms 2848 and 8821) as required.
• Research, analyze, and resolve complex IRS notices, penalty assessments, and compliance inquiries.
• Utilize IRS e-Services, Transcript Delivery System (TDS), and related tools to obtain and interpret federal tax transcripts and case data.
• Negotiate with IRS representatives to secure appropriate and compliant resolutions.
• Ensure adherence to Treasury Department Circular 230 standards of practice.

• Resolve and process complex federal tax correspondences and amendments.
• Understand and navigate the end-to-end lifecycle of federal tax inquiries and amendments, identifying root causes to reduce future financial impact, penalties, and interest.
• Serve as escalation support for federal tax matters requiring advanced technical knowledge.
• Maintain proactive communication with clients and federal tax authorities to ensure timely and accurate resolution.
• Demonstrate resourcefulness and self-sufficiency in answering complex federal tax questions.
• Ensure adherence to service level agreements (SLAs), quality standards, and regulatory requirements.

• Serve as a Federal Tax Subject Matter Expert (SME) for the team.
• Provide coaching and technical guidance related to IRS procedures, compliance requirements, and resolution strategies.
• Assist in auditing team cases to ensure technical accuracy and regulatory compliance.
• Develop, share and deliver training materials and knowledge content related to federal tax updates and IRS best practices.
• Promote a culture of continuous learning, technical excellence, and shared accountability.

• Identify trends in IRS notices or compliance risks and recommend preventative strategies.
• Contribute to the improvement of documentation, workflows, and operational processes to enhance quality and efficiency.
• Support and actively participate in initiatives designed to strengthen operational readiness and federal compliance standards.
• Partner with internal departments to resolve systemic issues, remove operational barriers, and improve end-to-end processes.
• Establish and maintain strong working relationships that promote collaboration, transparency, and shared accountability.

• Active Enrolled Agent (EA) credential required at time of hire.
• Must maintain active EA status throughout employment.
• Employee is responsible for understanding and fulfilling all IRS requirements necessary to maintain credentialing, including:

• Completion of required Continuing Education (CE) hours (currently 72 hours every three years, including ethics requirements, per IRS regulations).
• Timely renewal of enrollment according to IRS renewal cycles.
• Compliance with Treasury Department Circular 230 standards governing practice before the IRS.
• Failure to maintain active Enrolled Agent credential may impact eligibility for the role.

• Bachelor’s degree in Accounting, Business Administration, Finance, or related field preferred.
• Minimum 5+ years of progressive experience in federal tax resolution, IRS representation, payroll tax, or related tax compliance roles.
• Demonstrated experience representing clients before the IRS.
• Deep understanding of Federal tax law, IRS notice resolution, penalty abatement, and compliance procedures.
• Strong analytical and root cause problem-solving skills.
• Excellent verbal and written communication skills, including the ability to translate complex federal tax issues for diverse audiences.
• Proven ability to mentor peers and contribute to team knowledge development.
• Ability to thrive in a fast-paced, high-volume operational environment.
• Proficiency working in a Windows-based environment, business applications, and proprietary tools.
• Superior negotiation and stakeholder management skills.
• Willingness to embrace change and utilize technology to drive efficiencies

Ceridian