Delivery Centre Leader
- Makati City, Metro Manila
- Permanent
- Full-time
- As Delivery Centre Head:
- Serve as the face of the company in the Philippines for local community engagement, particularly in HR, recruitment, and employee value proposition initiatives.
- Drive Centres culture and ensure alignment with broader company values and delivery standards.
- Establish the Philippines Centre as the employer of choice for delivery and compliance professionals.
- As Head of Delivery:
- Integrate Philippines Centre operations into the broader company framework, ensuring seamless service delivery of global and regional functions.
- Collaborate with the company and global/regional function leaders to develop and grow the Centres service offerings based on market needs.
- Drive strategic expansion including jurisdictional growth, team scale-up, delivery excellence, and client-centric innovation.
- Strategic Focus Areas:
- Client Management: Oversee client transitions, solutioning, and project onboarding to the Centre.
- Sales Alignment: Represent the company in the Philippines in global and regional sales initiatives.
- Risk Management: Assess and escalate risks appropriately across delivery and support services.
- Process Excellence: Implement First Pass Yield, Lean, and Continuous Improvement methodologies to drive delivery innovation.
- Business Continuity: Maintain compliance with BCP and certifications like ISO/SOC through rigorous internal audits.
- Minimum 15 years of progressive experience in shared services, compliance, tax, process or technology delivery in a global environment.
- Strong leadership track record, including managing large-scale teams across functions and geographies.
- Proven success in team hiring, engagement, succession planning, and culture-building.
- Experience managing risk, quality, and client satisfaction in a matrixed delivery organization.
- Strong command of process excellence and continuous improvement methodologies (e.g., Lean, Six Sigma).
- MBA, FP&A, or equivalent post-graduate education is preferred.
- Excellent communication and collaboration skills across global stakeholders.
- IT service delivery experience , strong in people leadership and experience in building / running a DC