Accounts Receivable Analyst
- Makati City, Metro Manila
- Permanent
- Full-time
- Review and release sales order based on account status, external information, financial performance and past payment history.
- Provide financial order management support to Sales team and order management team while controlling credit exposure, ensuring timely payment and minimizing risk of customer disputes.
- Send proforma invoice to customer for cash in advance terms
- Assess credit risk and establish credit limits for new and existing customers through review of publicly available material, including Dun & Bradstreet and Credit Risk Monitor, along with other 3rd party reports and references
- Review news daily from sources such as the Internet, Bloomberg, trade journals, newspapers and determine the effect on specific accounts.
- Attach pertinent information in SAP such as phone and contact changes, collection notes and special trade information
- Collect past due invoices via call, email, fax and vendor portal.
- Identify payment issues and address root cause.
- Analyze change in customer's payment habit and work with the Sales to resolve the reason for payment delay.
- Initiate the process that involves placing account for collection, pursuing litigation and recommending Chapter 7 Bankruptcy Actions.
- Ensure for real-time advise of collections to the Cash Applier for posting.
- Meet Agreed Service Level Target for Percentage Current and Over 30 days balance.
- Notify Sales of critical customer conversations that identify a financial concern or change in ability to pay invoices.
- Participate in periodic credit analyst meeting with US counterparts.
- Communicate in a positive manner with all groups to ensure positive win-win relationships.
- Provide backup support to team members away from the office.
- Ensure overall customer service.
- Assist in the completion of any other daily team responsibilities or special projects.
- With 1-3 years working knowledge and proficiency on core ERP SAP (S/4 HANA) modules/ transactions including Receivable Management, Deduction/ Dispute Management, Customer Master and Credit Management Maintenance
- Strong understanding of Credit process, evaluation, exposure, and analysis
- With Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
- Proficient in MS Office Applications (word, excel, PowerPoint, Visio, access, project, and etc.)
- With Order to Cash Process Knowledge, Understanding of Related Transactions, Policies and Guidelines and Performance Measurements.
- Excellent Customer Service skills including Interpersonal Communication Skills, Relationship Management, Collaboration Skills, and Teamwork Skills
- Excellent oral and written communication skills
- Attention to detail, strong analytical and problem solving skills
- Ability to use analysis tools in order to communicate metrics and improve service levels
- Adaptive to fast and continuous change
- Ability to prioritize many tasks
- Professional and trustworthy
- Can work independently
- Minimum 3 years Receivable, Credit, and Dispute Management experience
- Minimum 1 year working knowledge and proficiency on core ERP SAP (S/4 HANA)
- Minimum of one (1) year experience in shared service or business process outsourcing (BPO) industry
- Someone with Order Releasing, Credit Review, Invoice Collection experience is highly preferred
- Cash Application or Deduction Experience is a plus
- Must be proficient in MS Excel (High Raduis experience is a plus)
- Must have good verbal and written English Communication Skills
- Must be amenable to a pure night shift (7PM TO 4AM)