Call Center Representative

• Answer incoming calls and respond to customer inquiries in a professional and courteous manner.
• Make outbound calls to follow up on customer requests or conduct surveys (if applicable).
• Identify customer needs and provide accurate, valid, and complete information using the right methods/tools.
• Handle customer complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution.
• Maintain detailed records of customer interactions, transactions, comments, and complaints.
• Meet personal/team qualitative and quantitative targets.
• Follow communication scripts, policies, and procedures.
• Collaborate with other team members and departments to improve customer service.

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