The client is an established Australian supplier that has been serving businesses nationwide, initially specialising in adhesive tapes and packing supplies and later expanding its range to include safety equipment and workwear in response to customer demand. Today, they provide an extensive selection of industrial products to customers across Australia, with a strong focus on convenience, quality, competitive pricing, and reliable nationwide delivery. They are known for their personalised service model, where customers are supported by dedicated representatives who offer tailored product recommendations and efficient order processing, ensuring a smooth and hassle-free purchasing experience.
Handle inbound and outbound calls to business clients
Present products and services in a clear, professional, and helpful manner
Qualify leads and maintain accurate call records and CRM updates
Follow up with prospects as needed to support engagement
Respond to customer enquiries and provide timely support and assistance throughout the process
