Process Improvement Analyst

• Conduct end-to-end process assessments, root cause analysis, and value stream mapping to document the as is state and identify future improvement opportunities.
• Collaborate within the Business Architecture team to align process improvement initiatives within the wider Business Capability Review Programme
• Develop and track key performance indicators (KPIs) to measure the impact of improvement efforts and ensure sustainability.
• This role requires close collaboration with cross-functional teams including but not limited to the REPH OPEX Team, Technology, Product, Sales, Operations teams, and others to conduct effective process analysis.
• Support the development and refinement of the Operational Excellence framework, tools, and governance structures.

• Map current and future state processes using tools like Visio or MIRO.
• Create visual aids such as flowcharts, customer journeys, and value stream maps.
• Maintain up-to-date procedure guides for business audiences.

• Review existing workflows to identify inefficiencies, bottlenecks, or reporting gaps.
• Use data and metrics to assess performance and highlight improvement opportunities.
• Translate findings into actionable insights.

• Collaborate with cross-functional teams to gather input and validate process maps.
• Facilitate workshops and meetings to align on pain points and recommendations
• Communicate clearly with stakeholders at all levels, adapting language for technical and non-technical audiences.

• Recommend and help implement process enhancements via the Business Capability Review programme of work
• Support Business Architecture team in driving through processes changes and embedding new practices.
• Apply Lean Six Sigma or Agile principles to structure improvement efforts.

• Track the effectiveness of implemented changes using KPIs and feedback loops.
• Report progress and outcomes to leadership and project sponsors.
• Adjust approaches based on data and stakeholder feedback.

• Manage multiple process improvement reviews simultaneously.
• Prioritise tasks and deliverables in line with the Business Capability Review.
• Work independently and proactively, especially in ambiguous or evolving environments.

• Promote Operational Excellence principles across the business.
• Share best practices and lessons learned with peers and leadership.
• Contribute to a culture of continuous improvement.

• Bachelor's Degree holder
• Proven experience in process analysis, documentation, use of Business Process Modelling Notation (BPMN) and implementing improvements
• Must have experience working on different Continuous Improvement Frameworks and Methodologies.
• Strong analytical and problem-solving skills.
• Proficiency in Microsoft Office, Excellent communication, facilitation, and stakeholder engagement skills with the ability to engage stakeholders at all levels Proven ability to manage multiple streams of work and influence cross-functional teams
• Self-motivated with strong time management and organizational skills

• Experience with ERP systems, workflow automation, or digital transformation initiatives.
• Familiarity with Agile, PMP, or other project management methodologies.
• Strategic thinking and business acumen with a passion for driving operational excellence.
• Background in change management or business transformation would be advantageous
• Visio, and process modelling tools – intermediate level

RELX