101090010201

Acquire Intelligence View all jobs

  • Pasig City, Metro Manila
  • Permanent
  • Full-time
  • 18 days ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!A SNAPSHOT OF YOUR ROLEYou’re the genie that fulfils our customer’s needs. As a Product/ Technical Support Agent, you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You must also be highly detail-oriented and organized with good problem-solving abilities. It is also important that you display excellent verbal and written communication and interpersonal skills. Your day could see you:
  • Answer inbound calls from customers (or potential customers) who have questions and/or need help with consumer electronics, and handle upsell.
  • Ability to provide professional telephone skills with proper phone etiquette required.
  • Perform troubleshooting, handle warranty matters and general tech related questions, identify and escalate priority issues to next level support when appropriate.
  • Gather and record customer information, concern/s, and action taken in an ORACLE system.
  • Utilize the knowledge base system for product and policy information needed to resolve customer issues and questions.
  • Constantly learning new technology in the consumer electronics market, focusing on audio and video.
A BIT ABOUT YOU
  • Strong customer service orientation with attention to detail specific to consumer electronics.
  • Knowledge of Bluetooth, WiFi, APPs, Casting/Beaming technology as well as home audio technology is a huge plus but not required.
  • 2+ years technical inbound call center experience or demonstrated equivalent work experience.
  • Problem solving and critical thinking skills.
  • Great multi-tasking skills.
  • Prioritize and effectively manage time.
  • Flexible work schedule- Candidates must be available to work weekend shifts.
  • Positive attitude and excellent interpersonal skills.
  • Good oral and written communication.
  • Good judgment and independent decision making.
  • Work effectively with windows-based computer systems. MAC experience a plus.
  • Great active listening skills.
  • Effectively interact in a professional and courteous manner with customer.
  • Demonstrate initiative and interest in self-development is a huge plus.
  • Strong critical thinking skills and ability to identify and solve problems with minimal oversight.
  • A CSAT champion/top performer.
  • With a knack for multi-tasking.
  • Able to solve problems and work under minimal supervision.
  • Adept in learning new workflows and additional tasks/assignments.
WHAT SUCCESS LOOKS LIKE
  • High customer satisfaction.
  • Excellent feedback from customers.
  • Achievement of KPIs.
WHAT WE VALUEWe’re proud of our diverse global team, all working in a collaborative environment and happy to share these common values:
  • Collaboration: Brilliant jerks can be brilliant elsewhere.
  • Impact: Do, get it done, create impact.
  • Passion: Be positive, bring passion and energy.
  • Transparency: A transparent team can help each with other.
Join the A-Team and experience the A-Life!

Acquire Intelligence