Disbursement Associate (Fixed Term)

Sun Life Financial

  • Manila City, Metro Manila Taguig City, Metro Manila
  • Contract
  • Full-time
  • 1 month ago
You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.Job Description:Disbursement AssociateRole and accountabilities
  • Responsible to perform disbursement-related tasks made via email submission or other Sun Life’s digital submission platforms for all Lines of Business (SLOCPI, SLGFI, SLFPI).
  • Responds to all disbursement-related requests in a timely, professional and courteous manner using the prescribed email templates and prescribed spiels/scripts via various Sun Life communication systems.
  • Accountable for accurate and timely processing of all types of cash and non-cash disbursement requests; ensuring daily requests submitted through email are properly accounted for, logged, monitored and completed within service levels and at no financial loss to the company.
Work duties and responsibilitiesAcknowledges /answers all disbursement-related email inquiries and requests for all 3 lines of business (SLOCPI, SLGFI, SLFPI), both cash and non-cash in a timely, and courteous manner, using various pre-formatted correspondences and email templates while ensuring service levels are met.
  • Policy Advances (loans)
  • Dividend Withdrawals
  • Anticipated Endowment benefit withdrawals
  • VUL Fund withdrawals
  • VUL Fund Switching
  • Fund Allocation
  • Policy surrenders
Adheres to disbursement transactions’ operating guidelines, control procedures and escalation process.Creates work items in WMS for all disbursement requests received; immediately refers cases or requests beyond scope to the appropriate section/staff; provides timely updates as needed and ensuring completion of the transaction within service level.Facilitates/Processes disbursement-related transactions accurately and completely, within the following service levels.a) WMS PS TAT Compliance = 98%b) Disbursement Accuracy= 100%c) 100% Compliance with disbursement guidelines and proceduresd) No incidence of financial loss to the companyPrepares transmittal and release of disbursement checks; sends Credit-to-Account (CTA) letters using various pre-formatted correspondences.Monitors all pending work items and ensures these are resolved within agreed upon TAT. Follows through open work items/cases; coordinates with other units (Finance Treasury) and possible disbursement request access points (such as Client Service Center, Client Care, as needed) until resolved.Job Category: Customer Service / OperationsPosting End Date: 29/04/2024

Sun Life Financial