Customer Service Specialist - Mandarin Speaker

• Provide courteous and effective customer service to Mandarin-speaking clients via various communication channels (phone, email, chat), addressing inquiries, and resolving issues promptly and professionally.
• Assist Mandarin-speaking clients in understanding the consulting services offered, explaining procedures, providing relevant information, and addressing queries accurately.
• Build and maintain positive relationships with Mandarin-speaking clients, ensuring their needs are met and consistently striving for high satisfaction levels.
• Liaise effectively with internal teams to communicate client needs, resolve issues, and ensure seamless delivery of services to Mandarin-speaking clients.
• Gather feedback from Mandarin-speaking clients to identify areas for improvement, relay suggestions to relevant departments, and contribute to enhancing service quality.
• Provide language assistance and translation services when necessary for documents, meetings, or communication with Mandarin-speaking clients.

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