Customer Experience Agent: Makati - French (Canadian)

Alorica

Makati City, Metro Manila
Permanent
Full-time

1 month ago

Job Description:GET TO KNOW ALORICA
At Alorica, we only do one thing - make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.Qualifications:JOB SUMMARYPerforms routine customer service phone support to client specific needs. Work is performed under regular supervision.JOB REQUIREMENTSMinimum Education and Experience:

High School Diploma or GED required; graduation from a college with an Associate's degree preferred
Customer service experience
Phone related customer service
Familiarity with Microsoft Windows, Word, and Excel applications
May require client specific bilingual language requirement, as necessary

Knowledge, Skills and Abilities:

Knowledge of product/procedures
Ability to use phone and computer systems
Customer service skills
Strong interpersonal skills
Excellent oral and written communication skills
Strong listening/comprehension skills
Ability to stay composed and objective
Patience/empathetic
Mental Acuity
Conversational
Confident/Assertive
Demonstrate a positive attitude

Work Environment:

Constant work performed in a climate controlled, call-center environment
Constant usage of phone and computer systems

Physical Demands:

Constant sedentary work

ABOUT ALORICAAlorica is an equal opportunity employer and committed to diversity in its workforce. Alorica recruits qualified applicants and makes all employment-related decisions based exclusively on job-related qualifications, without regard to characteristics such as race, color, national origin, religion, gender, age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity, or any other status protected by law.

Alorica

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