Services Consultant Associate – Vietnam/Thailand Payroll

• Ready- Discovery, requirement gathering and configuration
• Set- User Acceptance Testing and Parallel
• Go- Production cut over and post go-live support

• Predominant duties lie in the Refine stage; this includes leading both User Acceptance Testing (UAT) and Parallel testing.

• Review the testing of the configuration based on requirements gathered
• Reviewing testing discrepancies after a thorough review of each item using analytical thinking and problem-solving skills
• Reporting out results to the internal and external teams in a clear concise manner

• Documentation of any deviations from the Managed Standard for the Managed Operation’s team review and approval

• Be involved in all project phases (Initiate, Model, Refine, and Experience)
• Be a “go-to” resource for Managed Services standard processes, which includes presenting standardized information to the customer.
• Provide customers with standard timelines around payroll commits and general assistance for roles and responsibilities.
• Validate customer’s business requirements during the Refine Stage
• Research and triage discrepancies within the testing cycle
• Attend project meetings and provide status on progress of testing activities and any other owned deliverables.
• Conduct working sessions with customer and internal resources.
• Conduct a knowledge transfer with Managed Operations to fully transition client.

• Encouragement to be the best version of yourself at and away from work:

• YOUnity diversity and inclusion programs
• Amazing time away from work programs

• Support for your total well-being through our Live Well, Work Well programs targeting all aspects of your life
• Recognition for your contributions through excellent pay, perks, and rewards
• Giving where you’re living: volunteer days, Ceridian sponsored events, and our very own charity, Ceridian Cares
• Opportunities to fuel your career growth through numerous internal and external programs and events.

• Bachelor’s degree or equivalent experience
• 3-5 years of EPAY/ People Pay payroll experience.
• Associate must have Vietnam and/or Thailand Payroll processing experience.
• Associate must have Vietnam and/or Thailand Statutory Payroll knowledge with all due dates.
• Ability to document actions, decisions, and testing discrepancies in both an ad hoc and prescribed time interval
• Ability to write customer specific unit test scenarios in standardized testing format
• Experience in troubleshooting, researching and documenting testing discrepancies (RCAs)
• Experience writing Standard Operating Procedures for custom processes

• Prior experience with both payroll and benefits with HCM software
• Prior functional experience with Dayforce HCM
• Great customer service and negotiation skills
• Knowledge of how managed payroll or benefits functions
• Ability to work with Microsoft Office products such as Excel and PowerPoint
• Ability to stay organized, prioritize and multi-task
• Ability to be flexible with timelines and changes

Ceridian