DevOps Platform Engineer (AMEA CoE)

• Establishes and maintains effective relationships with customers, gains their trust and respect; S/He likes interacting/engaging with customers
• Has the passion to continuous learning (self-led), learns quickly, and applies the learning effectively.
• Collaborates with teammates and other engineering group with the primary goal of providing the best solution to customer concerns.
• Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when they disagree.
• Reproduces, troubleshoots and performs advanced problem analysis on diverse technical issues maintaining the Trend Micro standard of quality
• Escalates technical issues using Trend Micro methodologies and effectively interacting with other Trend Micro teams globally to provide holistic solutions
• Promotes a positive team environment by assisting teammates to enhance the professional development of everyone within the organization
• Uses time effectively and efficiently; concentrating efforts on the more important priorities;
• Platforms and Virtual/Cloud Infrastructure such as Microsoft Windows Clients and Servers, Hyper-V and Microsoft Azure.
• Server Applications and Services such as Active Directory, LDAP, IIS, DNS, and DHCP
• Troubleshooting tools such as packet analyzer (wireshark), procmon, crash dump analyzer, and etc
• Network technologies such as Firewall, VPN, IDS, packet trace analysis, Network protocols (TCP/IP)
• Familiar with SSL communication and other encryption technologies
• Knowledge or hands-on experience on either Microsoft Exchange, VDI, SCCM, SIEM, MacOS, or Mobile devices such as iOS and Android would be a plus
• Knowledge and Experience on other Cloud infrastructure such as Amazon (AWS) or Google Cloud would be a plus too but not required

Trend Micro