Business Analyst - Customer Service Domain Consultant (BGC Taguig) | Onsite
TASQ Staffing Solutions View all jobs
- Taguig City, Metro Manila
- Permanent
- Full-time
- Bachelors – Computer Science, IT, Engineering or any related course
- At least 5 years of relevant experience in Customer Service / CX domain
- Strong communication and stakeholder management skills
- Hands-on experience with ServiceNow and Genesys AI solutions
- Proven ability to work with stakeholders to define and deliver end-to-end digital transformation roadmaps
- Willing to work ONSITE in BGC Taguig
- Partner with business and technology stakeholders
- Define customer service transformation strategies
- Drive digital initiatives across platforms and processes
- Enable AI-led and automation-driven CX solutions
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
- 24 Leaves Annually