BPO - Technical Support Engineer with Linux Experience #M02

Unity Communications

  • Paranaque City, Metro Manila
  • ₱35,000 per month
  • Permanent
  • Full-time
  • 17 days ago
  • Apply easily
As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so that they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader.See if this job is right for you. ️How You Spend Your Eight Hours
  • Respond to client problems and questions coming in through email and phone calls
  • Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
  • Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
  • Enter client-related information, including case history, into the contact tracking database
  • Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
  • Assist with the build of Linux-based servers for deployment at client sites
  • Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
  • Degree in a technical discipline or equivalent experience
  • One to two years of experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
  • Experience with Windows and OS X operating systems
  • Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
  • Broad understanding of LAN and WAN technologies
  • Shell scripting experience (BASH, Python)
  • Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
  • Excellent customer service skills with the ability to handle and diffuse difficult situations
  • Ability to respond to clients with a high degree of professionalism and accuracy
  • Excellent verbal and written communication skills
  • Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
  • Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
  • Exposure to AWS and application servers is a plus
What You Shall Receive
  • HMO coverage starts upon regularization. First dependent after 1 year, second after 2 years. Additional dependents can be added anytime at employees expense
  • VL/SL credits upon regularization
  • Friendly and supportive work culture
  • 13th-month pay and other Philippine government-mandated benefits
  • Non-taxable allowances
  • Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
  • Full-time position
  • Monday to Friday, night shift
  • Hybrid work setup with on-site training
Why Join Our CompanyYou look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.

Unity Communications