Jr. System Administrator/IT Helpdesk - Accounting Firm (Remote & Nightshift)
Metro Manila
Permanent
Full-time
1 month ago
About the Job We are looking for a proactive and reliable Junior Systems Administrator who can work independently and confidently during after-hours shifts. This is not your typical Level 1 or Level 2 support role - we're seeking someone with a solid foundation in IT who can troubleshoot and resolve system-level issues with minimal supervision. In this position, you will play a key role in supporting mission-critical systems, especially accounting software platforms, and ensuring that IT services remain operational and secure outside of regular business hours. This is an exciting opportunity for someone looking to apply their skills in a fast-paced, highly technical environment while working remotely on a flexible evening shift. Responsibilities ACCOUNTING APPLICATION/TOOLS EXPERIENCE REQUIRED Monitor, maintain, and support a range of IT infrastructure, including servers, networks, end-user systems, and cloud services, during after-hours to ensure smooth and secure operations. Independently troubleshoot and resolve hardware, software, and network issues, escalating only in situations that are deemed critical or require higher-level support. Provide technical support and routine maintenance for widely used accounting platforms such as Thomson Reuters, CCH, GoFileRoom, and QuickBooks, ensuring they function seamlessly for clients. Execute core system administration tasks such as managing user accounts, performing system backups, applying patches, and keeping systems updated. Maintain optimal system performance and security, working independently and taking initiative to resolve potential issues before they escalate. Accurately document incidents, solutions, and system changes in both the ticketing system and internal knowledge base to support knowledge sharing and efficient future troubleshooting. Qualifications 3 to 5 years of experience in Level 1 and/or Level 2 technical support roles, ideally within a medium to large accounting firm or similar environment. Practical experience working with accounting-related applications such as Thomson Reuters, CCH, GoFileRoom, and QuickBooks. Solid working knowledge of RMM (Remote Monitoring and Management) tools, preferably with platforms such as NinjaOne. Hands-on experience supporting multiple QuickBooks environments, with an understanding of integration and common technical issues users face. Comfortable working the 5:00 PM - 12:00 AM EST shift (night shift PH time). Remote work ready - has a stable setup and is self-motivated to work independently. Available to start immediately. Show more Show less