Work set-up: Hybrid (3x onsite, 2x WFH) Location: BGC, Taguig Schedule: Mid shift About the Role: We are looking for a Certified ServiceNow Technical Leader to architect, develop, and enhance ServiceNow ITSM, Cloud, and ITIL solutions. This role requires hands-on experience in ServiceNow development, customization, and integrations, with a focus on full IT lifecycle implementation and expertise in the Washington release. Key Responsibilities: ServiceNow Platform & Architecture Lead the design, development, and implementation of ServiceNow ITSM, ITOM, and automation solutions, including features from Washington release or later. Architect and optimize ServiceNow platform configurations, integrations, and security models. Ensure scalability, high availability, and best practices for ServiceNow deployments. Development & Customization Customize and develop ServiceNow applications, including CMDB, Workflows, Business Rules, ACLs, UI Scripts, and NowAssist AI. Drive automation using Flow Designer, RPA, and AI-powered workflows. Oversee integrations with enterprise applications, including Snowflake, Cloud, and ERP systems. Technical Leadership & Innovation Provide technical guidance to development teams and ensure adherence to coding standards. Stay updated with ServiceNow's latest releases, including Washington and future upgrades. Leverage AI, ML, and predictive analytics for enhancing ServiceNow capabilities. Governance & Process Improvement Implement ITIL-based ITSM solutions, ensuring compliance with best practices. Work with cross-functional teams to optimize IT workflows and automation processes. Collaboration & Stakeholder Management Act as the primary technical contact for ServiceNow initiatives, working closely with business leaders. Provide technical documentation, training, and mentorship to junior developers. Qualifications & Skills: 10-14 years of experience in IT, with at least 7+ years in ServiceNow development & leadership roles. Strong expertise in ServiceNow (Washington release or later), Cloud, ITSM, ITIL, and full IT lifecycle implementation. ServiceNow System Administrator (CSA) & ITIL certifications preferred. Hands-on experience in JavaScript, HTML, CSS, XML, Angular, Jelly Scripting, REST APIs. Knowledge of CMDB, Discovery, AI-powered automation, and ServiceNow integration with Snowflake. Experience working in Agile/Scrum methodologies. Show more Show less