Customer Service Representative - Accounting (Hybrid - Cebu)
- Cebu City, Cebu
- Permanent
- Full-time
- Respond promptly and professionally to customer inquiries through the products ticketing system.
- Collaborate with customers to identify, replicate, and resolve product issues using various communication channels.
- Work closely with team members to deliver effective solutions and ensure customer satisfaction.
- Share customer insights and feedback during regular team meetings to help management stay informed and make data-driven decisions.
- Recognize recurring support requests within your area of expertise and proactively create knowledge base articles or alternative solutions to reduce ticket volume.
- Deliver exceptional customer service by maintaining a friendly, empathetic tone and providing timely, proactive responses to uphold high satisfaction scores.
- Conduct training sessions for new and existing customers via phone and email, and guide them in using the platforms knowledge base to ensure successful product adoption.
- Completed at least 3rd year in college under management accounting, accounting technology, bookkeeping, or other accounting courses
- Must have at least 6 months of experience in phone-based customer service support (BPO, VA, etc.)
- Proficient in English, both spoken and written
- Familiar with general accounting fundamentals and accounting software (i.e. SaaS)
- Open to working on a graveyard shift and shifting schedule
- Amenable to work on a hybrid set-up in Cebu (3x per week onsite)
- Must have stable internet connection at home
- Hybrid Work Set-Up (only 3x onsite per week)
- Quarterly Performance Incentives
- HMO Coverage on Day 1 plus 2 Free Dependents
- Comprehensive Life Insurance
- 20% Night Differential
- Vacation Leave and Sick Leave Credits
- Birthday Leave and Bereavement Leave Credits