Client Success Support

Davao City
Permanent
Full-time

2 months ago

Job Description :Our client is an Australian company seeking detail-oriented and organized individuals to join their team as Client Success Supports in the finance sector. This role is ideal for someone who thrives in a fast-paced, collaborative environment and enjoys problem-solving while delivering exceptional customer service.Job Responsibilities:

Manage high-level emails and respond promptly.

Handle Inbound & outbound calls with professionalism.

Perform data entry with a high accuracy & efficiency.

Maintain and update CRM, spreadsheets, and other records.

Handle administrative tasks such as filing and triaging emails.

Provide customer support & respond to enquiries.

Collaborate with other departments to ensure smooth operations.

Apply critical thinking to assess client situations, identify solutions, and improve processes.

Requirements

2+ years of experience as B2C CSR for any financial campaigns.

At least 1 year of experience as B2B CSR.

B2 to A1 English Proficiency, both verbal and written.

Exceptional attention to detail and accuracy in work.

Strong critical thinking & problem-solving skills.

Strong proficiency in MS Office Suite (Word, Excel, PowerPoint, and Outlook).

Excellent organizational and time-management skills.

Strong communication skills (written & verbal) – Fluency in English is a must.

Ability to work independently and collaboratively in a team environment.

Proven experience in data entry, administrative tasks, and email management.

Previous experience in a similar role is preferred.

Splace BPO

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