Manager Clinical Admin RN

• Lead and optimize all operational activities for assigned non clinical staff, ensuring efficient, high quality workflows that support organizational goals and service-level commitments
• Monitor and achieve strict turnaround time (TAT) requirements-hourly, daily, and weekly-using proactive oversight, performance analytics, and rapid issue remediation
• Identify, design, and implement operational improvements that strengthen reporting, information flow, productivity, scalability, and overall process excellence
• Drive employee performance and engagement, utilizing coaching, mentorship, accountability models, and continuous feedback to elevate team capability and ownership
• Activate Return to Office (RTO) requirements when performance issues persist, ensuring staff adhere to hybrid work policies and providing additional on site support for remediation, focus, and development
• Execute hybrid work expectations, ensuring team members maintain accountability, productivity, and compliance with onsite/remote schedules while fostering a culture of collaboration and reliability
• Measure and manage team performance against business unit goals, ensuring achievement of metrics, operational accuracy, and consistent service delivery
• Demonstrate and teach critical thinking, empowering staff to use analytical reasoning, problem solving, and sound judgment in daily operations
• Identify opportunities for staff development, evaluating work quality and providing coaching to align performance with organizational standards
• Contribute to strategic planning, supporting both short and long term initiatives focused on operational excellence, workflow innovation, and organizational readiness
• Ensure consistent service levels through workforce planning, staffing oversight, continuous monitoring of performance indicators, and timely human resource interventions
• Participate in quality improvement initiatives, focusing on client satisfaction, error reduction, and enhanced service experience
• Lead the regulatory audit process, ensuring full compliance with policies, procedures, and accreditation requirements
• Collaborate closely with Business partner teams to support customer satisfaction, address escalations, and proactively resolve operational challenges
• Serve as the primary escalation point, resolving complex, sensitive, or time critical issues effectively and communicating outcomes to stakeholders
• Partner across the care management organization to improve healthcare quality and efficiency, share best practices, and address provider/network concerns
• Deliver timely and accurate reporting, highlighting TAT performance, trends, risks, employee engagement indicators, and operational insights for leadership decision making
• Effectively manage a virtual team environment when not working from office , leveraging digital tools, structured oversight, and intentional communication to maintain engagement, alignment, and performance
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

• BS Nursing Graduate, PHRN
• 2+ years supervisory experience
• PHRN experience
• Ability to work in 8pm-5am shift
• Skills:

• Computer literate, Good ISP should be at least 50MBPS
• Solid working knowledge and proficiency in Microsoft Packages, Outlook, Word, and Excel
• Proven good Communications Skills

UnitedHealth Group