Senior BPM Associate (Healthcare Voice)

Taguig City, Metro Manila
Permanent
Full-time

6 hours ago

Job Description:Reporting to the Customer Service Manager, the Customer Service Associate will provide exceptional customer service to the UST customers via inbound Call Center Operations.Duties/Responsibilities:

Receive and respond to inbound phone calls for customer assistance
Respond to outbound phone call requests
Document all calls in ticketing and tracking systems
Respond to customer inquiries and provide data to customers within a required time frame
Act as liaison between claims department and providers
Research customer claims in the primary payor systems
Ensure highest level of customer service on every call
Maintain a comprehensive understanding of the covered plan benefits
Perform other duties as assigned or necessary

Required Skills/Abilities

High school degree required
At least 2 years experience in healthcare claims operations or related healthcare call center environment
Knowledge of Medicare/Medicare Advantage plans an advantage
Excellent verbal and written communication skills.
Attention to detail and problem-solving skills
Basic understanding of MS Office applications, especially Word and Excel

Skills:Healthcare,Call Center,Customer ServiceAbout Company:UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world’s best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients’ organizations. With over 30,000 employees in 30 countries, UST builds for boundless impact—touching billions of lives in the process.

UST

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