About The Codebox The Codebox is an Israeli-founded outsourcing company based in the Philippines. We specialize in building strong, long-term remote teams for global tech companies - with a focus on quality, professionalism, and a people-first approach. Whether you&aposre a developer, designer, account manager, or support expert - at The Codebox, you'll be part of a supportive, international environment that values your skills and invests in your growth. We are currently hiring an Account Manager to join the team of a fast-growing SaaS company leveraging AI to transform customer interactions. What You'll Do As an Account Manager, you'll be the key link between the client and their customers - ensuring satisfaction, retention, and continuous value. You will: Serve as the primary point of contact for client inquiries and support Understand client goals and help them get the most out of the platform's features Manage the renewal process and identify upsell opportunities Monitor client satisfaction and proactively resolve issues Collaborate with internal teams (product, sales, support) to ensure smooth delivery Lead regular performance reviews and feedback sessions Develop strategies to increase retention and loyalty Handle escalations and ensure prompt resolution Offer recommendations and insights for better platform utilization What We're Looking For Proven experience in Account Management or Customer Success (preferably SaaS/tech) Startup background is a plus Strong interpersonal and communication skills Analytical mindset with the ability to assess customer interactions Proactive problem-solving skills Experience using CRM and customer success platforms Fluent English (bilingual level) - required What We Offer Work with an innovative AI platform in a high-growth environment Dynamic, collaborative remote team Flexible hours and long-term opportunity Competitive salary and benefits Exposure to product, leadership, and cross-functional collaboration Show more Show less