BUSINESS OPERATIONAL RISK SPECIALIST Job Description Report to the Business Operational Risk Manager and serve as the primary lead and point of contact for all Sales Personnel complaints. Lead simple disciplinary investigations related to Marketing and Sales Personnel misconduct. Manage internal and external stakeholders regarding matters arising from Sales Personnel misconduct. Prepare and report on the overall status of Sales Personnel complaints and misconduct. Conduct operational risk testing and assist in periodic reporting to stakeholders such as the Management Committee and the Risk Oversight Committee. Support first-line operational risk management by assisting with risk identification, assessment, review, mitigation, monitoring, and reporting. Enhance operational risk reporting frameworks and practices for Investments, Marketing & Sales, and Operations & Finance Departments. Qualifications Abilities / Knowledge: Knowledge of risk management in financial institutions, especially in banking, trust operations, or asset management. Basic economic analysis skills. Proficient in Excel. Core Soft / Transferable Competencies: Team player Stress tolerance Data gathering skills Problem-solving and analysis under time pressure Persistence Organizational skills People management Show more Show less