Customer Service Representative

• Working in a professional, fast-paced environment that requires accuracy, multi-tasking, and clearly and efficiently communicating resolutions.
• Efficiently book appointments, ensuring accuracy.
• Conduct Outbound calls to patients to further assist with their appointments
• Listening to, understanding, and providing solutions for our clients' needs.
• Working Closely with our Clients and provide proactive approach to resolve issues or to improve the process.

• Willing to report to the office in Ortigas Center Pasig 5 days a week
• Displays passion, integrity, commitment, and drive to deliver a positive, differentiated service that improves our clients' purchase experiences
• Has a commitment to excellent attendance with proven reliability and can adhere to the agreed-upon work schedule.
• Has a dependable team-player attitude with an understanding that calls must be handled immediately
• Communicate effectively and confidently with all clients
• Has the ability to engage with clients - begin a conversation, anticipate what questions a client will have, actively share information using plain language, build rapport, and handle objections
• Is comfortable receiving ongoing performance feedback and coaching
• Has the ability to learn and adapt to new information and technology platforms
• Has at least an intermediate level of proficiency with computers and current technology
• Highly analytical and with sound judgment
• Preferably knowledgeable in using Zendesk

• Bachelor's/College degree
• Has 1+ years of customer service experience

• Excellent English (verbal and written) communication skills

Enshored