Customer Service Agent for a Global Sport and Entertainment Network
- Butuan City, Agusan del Norte
- Permanent
- Full-time
Fluent in English
Critical Thinking
Meticulous
Attention to Details
Tech Savvy
Interest or knowledge of sportsResponsibilities
Support tasks on Zendesk related to technical issues, subscription issues, and content enquiries.
Filing bugs via JiraNice to have
Experience or knowledge of media and entertainmentWorking conditions
M-F 9 AM - 6 PM SGT for first month (subject to change, but will remain in SGT)If this sounds like you, then you're just who we're looking for to join our remote LTVplus squad!🌟 Who We Are: LTVplus - Your Global Remote Team
At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.📋 When you join LTVplus Your Mission will be to:
- Handle customer inquiries across email, chat, and social media like a pro.
- Be the voice of the brand, providing personalized and top-notch support.
- Collaborate with our awesome team to boost customer satisfaction and share insights.
- Use various tools and platforms to troubleshoot and resolve customer issues efficiently.
- Adapt to different client needs - because every day is a new adventure!
- A reliable computer (preferably younger than 3 years) and a stable high-speed internet connection.
- Some experience with customer support software (e.g., Gorgias, Zendesk, Intercom) would be awesome!
- A quiet, cozy workspace to handle calls and chats like a pro.