License Administration Specialist

Tricentis

  • Manila City, Metro Manila Austin, TX
  • Permanent
  • Full-time
  • 7 days ago
Tricentis has expanded rapidly since its founding in 2007. Headquartered in the heart of Austin, Texas, Tricentis has office locations throughout the world. We are looking for people who are dynamic, passionate, and versatile – from entry-level to seasoned pro.Now, we are expanding our footprint here in Manila, Philippines! Join us and be a part of a pioneering team.About the Role:As a License Administration Specialist, you’ll be part of our global license team, responsible for delivering and managing software licenses for customers worldwide. In this role, you’ll handle the complete license lifecycle — from creation and delivery to updates and troubleshooting — while providing high-quality operational and technical support. You will be the go-to contact for license requests and issue resolution, working closely with internal teams and customers to ensure smooth, accurate, and timely license delivery every time.Your Responsibilities:
  • Manage the full license lifecycle in internal tools: creation, updates, delivery, and closure
  • Process license requests submitted by internal stakeholders or customers
  • Respond to license-related inquiries via email and phone in a professional and timely manner
  • Investigate and resolve licensing issues using system logs, internal tools, and collaboration with other teams
  • Document customer cases, actions taken, and final resolutions accurately
  • Coordinate with cross-functional teams to ensure smooth license delivery
  • Maintain data accuracy and ensure compliance with internal processes and audit requirements
  • Support new customer onboarding with correct license setup and guidance
  • Participate in internal process improvements and knowledge-sharing initiatives
What We’re Looking For:Must-Have Qualifications:
  • 1–2 years of experience in customer support, license administration, or a related administrative role
  • Strong problem-solving skills with the ability to troubleshoot issues independently
  • Excellent English communication skills (written and spoken) with a strong customer service orientation
  • Basic technical understanding and analytical mindset
  • High attention to detail and accuracy in system and data handling
  • Structured and organized work style, able to prioritize under pressure
  • Hands-on mentality and willingness to take ownership of operational tasks end-to-end
  • Ability to work effectively in a global, cross-functional team environment
  • Comfortable working in shifts and managing time-sensitive operational tasks
Preferred Qualifications:
  • Experience in software licensing, contract administration, or business operations
  • Understanding of software licensing models and processes
  • Ability to identify trends and suggest workflow improvements
OUR CORE VALUESKnowing what we need to achieve and how to achieve it is important. Tricentis core values define our ways of working and the behaviors we model that create an enjoyable and successful Tricentis life.
  • Demonstrate Self-Awareness: Own your strengths and limitations.
  • Finish What We Start: Do what we say we are going to do.
  • Move Fast: Create momentum and efficiency.
  • Run Towards Change: Challenge the status quo.
  • Serve Our Customers & Communities: Create a positive experience with each interaction.
  • Solve Problems Together: We win or lose as one team.
  • Think Big & Believe: Set extraordinary goals and believe you can achieve them.
Why You’ll Love Working at Tricentis:
  • Market competitive salary + success-oriented bonus.
  • Day 1 HMO coverage with 3 free dependents.
  • Hybrid work arrangement
  • Work with the market leader in model-based automation testing.
  • Supportive and engaged leadership team.
  • Our commitment to diversity and inclusion runs deep. We actively seek out those with different perspectives and consciously take steps to ensure everyone has a voice
  • We’re a global company!

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