Customer Support Representatives - TaskUs Rizal
TaskUs
- Antipolo City, Rizal
- Permanent
- Full-time
Antipolo City
1870
Rizal
Philippines
Company Information TaskUs
3rd Floor XentroMall Antipolo
277 303 Sumulong Hwy
Antipolo City, Rizal
1870
Website:
At TaskUs, we put our frontline first, period. We have state of the art workspaces, top-notch benefits and some of the best teammates in the world. Whether you're in the US, Asia, Mexico or beyond, we invest in your career growth. We create an environment where you not only work hard, learn, grow and succeed but you have fun while doing it. We treat each other with respect and push each other to be our best personal and professional selves every day while celebrating our accomplishments and rewarding exceptional work.If you're looking for a new challenge or just want to be a part of something historic, join us. Let's change the way the world works.Job Description TaskUs Antipolo is looking for Customer Support Representatives (Teammate position).Enjoy these awesome perks and benefits!
✔ very competitive salary, along with performance-based incentives, 20% night differential and yearly appraisal
✔ HMO (Avega) after two weeks with 2 additional dependents
✔ free meals for on-site employees
✔ savings/retirement program
✔ life insurance
✔ scholarship for your kids (up to 40k tuition reimbursement per school year)
✔ paid and auto-approve leaves (sick/vacation/birthday/maternity/paternity)
✔ recreational areas (billiards, gym, zen room, sauna, daycare)As a Teammate, you will:
- Receive inbound and/or place outbound calls, or chats/emails for non-voice campaigns
- Provide accurate and timely responses for inquiries coming through email and live chat support channels
- Filter content from the client's website
- Perform data and research functions
- Provide support through known basic troubleshooting techniques
- Manage and resolve customer complaints, and identify and escalate priority issues
- Route calls to the appropriate resource, when necessary and also document all information on customer interaction according to standard operating procedures
- Strive for good customer satisfaction and experience and ensure that all calls are handled professionally based on the Quality guidelines set by the client
- Meet and exceed client mandated KPI's (Key Performance Indicators), and ensure consistent performance based on a continuous improvement model
- Ensure that all logins and passwords (both Internal & External) are kept confidential
- Participate in all internal and external mandated trainings and/or seminars
- Have knowledge, understanding, and compliance with TaskUs policies and procedures
- Maintain knowledge of functional area and company policies and procedures
- Provide feedback to management concerning possible problems or areas of improvement
- Perform other duties as assigned by management
Job Qualifications - Willing to work on cyclical schedules.
- Have experience with phone/email/chat support and/or Customer Service/Sales/Billing/Collections/Technical Support is a plus, BUT NOT REQUIRED.
- Has strong English verbal and written communication, and comprehension skills.
- Computer literate and proficient in the use of Windows OS, Apple OS X, Microsoft Office and Google applications.
- Can type at least 30 WPM for Voice Campaigns
- Has good problem solving and critical thinking skills with a focus on issue resolution and customer satisfaction.
- Resourceful, able to multitask and has high attention to details.
- Self-motivated and able to work independently as well as contribute to cross-functional and global teams, flexible and has the ability to quickly adjust to frequent process and information changes, and can work under pressure.
Number of Job Opening 100
Highest Education Attainment At least Highschool Graduate
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