Quality Vice President - Client Service & Implementations
JPMorgan Chase
Cebu City, Cebu
Permanent
Full-time
1 month ago
Job Description : You will have the opportunity to work autonomously within a fast-paced and demanding working environment, making effective decisions based on guidelines, policies, and insights. As a Quality Vice President in Client Service & Implementations, you will lead a team of Quality Analysts, overseeing review findings remediation, identifying process gaps, and initiating process improvements. Your strong risk and control mindset, attention to detail, and exceptional analytical skills will be key in maintaining an effective control environment and ensuring compliance with relevant risk standards, policies, and regulations. Job Responsibilities Lead a team of Quality Analysts that are conducting the Quality Assurance testing in accordance with the firm wide Quality Assurance standards Oversee review findings remediation to ensure all items are closed in a timely manner. Ad-hoc regulatory / audit-related remediation projects Identify process gaps and recommend resolutions, actively participate in calibration sessions Perform root cause analysis to improve quality performance. Perform all tasks with minimum supervision and independently make decisions related to the process Initiate and participate in process improvements initiatives, including automation projects Provide oversight and consultation on potential issues that arise with compliance management, risk, compliance and products as necessary Ensure current practices are in compliance with relevant risk standards, policies and regulations to maintain an effective control environment. Facilitate end-to-end process walkthroughs and deep dives with assigned business unit Critically evaluate and clearly describe issues, assess root causes, document them, and work with business partners to present them in discovery meetings Identify key issues, cause and effect relationships, and gaps in the process that impact quality, accuracy, and/or compliance. Report results to management. Make decisions that are effective and well-grounded based on guidelines, policies, and insights Create an effective and efficient team through continuous communication, timely feedback, and appropriate supervisory practices Required Qualifications, Capabilities and Skills Experienced Vice President in Quality Assurance, control testing, audit, compliance background At least 3 years managing People Managers Ability to identify and articulate new or emerging risks to the business, getting to the why as efficiently as possible Advanced analytics - telling stories with data, statistical reporting and preparing presentations as needed Strong documentation skills to clearly articulate results of testing Detail oriented and a disciplined approach to process and quality controls Ability to investigate, analyze, review and document processes Effective and confident communicator with ability to provide clear verbal and written updates to the Leadership team Strong attention to detail, exceptional listening, comprehension, and analytical skills Superior execution skills with a strong risk and control mindset Ability to work in a deadline driven environment Preferred Qualifications, Capabilities and Skills Energetic, self-motivated, and effective under pressure - must enjoy the challenge of working autonomously within a fast-paced and demanding working environment
