Process Developer
- Muntinlupa City, Metro Manila
- Permanent
- Full-time
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.Inviting applications for the role of Process Developer, Customer Care!
We are looking for fashion inspired, customer focused professionals to join our contact center team. Teammates are responsible for answering calls, emails, and web chats from customers where they assist with allocation of merchandise on hand/on order and ensure adequate product exists in our inventory pipeline to fulfill customer's special orders. Our teammates are also responsible for assisting customers with placing orders while shopping online.
Responsibilities
- Respond in a professional manner to written, phone inquiries from store associates, customers following established business guidelines
- Assist stores with placing orders that do not meet normal business rules and provide information regarding inventory availability
- Assist e-commerce customers with placing orders on the website. Offer customers additional products based on needs assessment.
- Be knowledgeable in all merchandise at our store locations, online and on the special-order systems to research all inquiries to support first contact resolution.
- Meet productivity, sales, and quality goals
Minimum qualifications
Education & Credentials
- At least HS graduate
- With relevant/significant BPO work experience in customer service
- Bi-lingual is a plus
- Must have experience using Microsoft Office products
- Sound problem-solving skills
- Demonstrate excellent customer service skills
- Proficient in using multiple computer applications
- Desire to learn and develop professional skill sets
- Demonstrate accountability and proficiency in written and oral communication skills
- Flexibility to adapt to change
- Collaborate effectively with team members, various departments and leadership team
- Demonstrate dependability/reliability in terms of attendance
- Previous sales experience preferred
- Ability to communicate promptly and accurately via computer, telephone, or similar device with or without assistive technology
- Ability to perform sedentary work
- Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
- Make an impact – Drive change for global enterprises and solve business challenges that matter
- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Let’s build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.