Client Account Services Project Senior Analyst (US Shift)

DTCC

Manila City, Metro Manila
Permanent
Full-time

1 month ago

Job Description:Are you ready to make an impact at DTCC?Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to crafting a workplace that looks like the world that we serve.Pay and Benefits:

Competitive compensation, including base pay and annual incentive
Comprehensive health and life insurance and well-being benefits, based on location
Pension / Retirement benefits
Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:Being a member of Client Account Services (CAS), you will play a leading role in key client lifecycle activities and client setups, fostering cross-functional collaboration and providing sound analysis. CAS team, in partnership with the leads across Client Services, will develop a strategy to achieve desired objectives using a logical approach and deliver prompt and professional guidance as well as understand the risk and audit needs of the Client Account Services processes. Client Account Services Project Senior Analysts have a passion for client service and a proven track record of contributing to management of projects by setting standards, goals, and priorities and adjusting the team's direction in response to a changing environment. Client Account Services Project Senior Analysts actively representing Client Account Services on process and technology enhancement initiatives to increase efficiency and reduce risk. The position requires a capable professional with the right mix of experience and skills and the motivation to build on them in the role. This includes an ability to flex between strategic and the tactical responsibilities, strong verbal and written communication skills, and a high level of energy and flexibility to thrive in a fast-paced, team-oriented, client solutions driven environment.What You'll Do

Responsible for independently acting as a junior client project manager on client migration projects for the duration of the project life-cycle from initiation through to closure in order to meet the project's objectives and stakeholders' expectations
Support the Associate Director by performing various aspects of the project management lifecycle and analysis for more complex client migration projects and set project plan aligned to the team's goals and objectives.
Work closely with the business stakeholders and SMEs to develop deep understanding of current state models, needs and challenges facing the businesses we support. Plan and develop the project plan, scope, deliverables, required resources, and timing for assigned projects.
Lead data analyses, hypotheses development and testing, operating model design
Applies a risk-based approach when designing new processes and operating models
Act as a “change agent” by proactively identifying and championing opportunities to enhance existing processes and tools
Be recognized as a lead partner with various internal teams (e.g., Integration, Relationship Management) by ensuring that all lifecycle activities occur seamlessly and meet stakeholder expectations
Liaise with other DTCC associates globally to facilitate effective project management
Pay close attention to detail with a knack for identifying process and operational risks
Strong technical skillset, including the mastery of DTCC's CRM tool (Salesforce), back-end systems, etc.
Lead project team meetings ensuring that project obstacles, issues and risks are surfaced, documented and addressed
Ensure compliance of our benchmark targets and objectives by reviewing weekly and monthly team metrics and addressing any outliers related to quality and timely responses
Represent Client Account Services in product enhancement / process improvement sessions / workshops as required
Other miscellaneous and ad-hoc duties as deemed necessary
Take ownership of client requests and fulfill quality assurance requirements in accordance with established processes and procedures
Key skills and expectations are listed below:
Adheres to established rules and procedures when performing work
Takes personal accountability to drive work forward
Presents information clearly in writing and orally in small group settings
Willingness to constructively challenge others on established views and contribute new ideas/alternative approaches
Understands the needs of external clients, CAS team members, and key internal stakeholders across the organization
Ability to function in a fast-paced, high-pressure client-facing environment
Ability to collaborate effectively to get things done, building and nurturing strong relationships both with internal partners and clients
Aligns risk and control processes into day to day responsibilities to monitor and mitigate risk; escalates appropriately

Sound Like You?

Minimum of 2 years of related experience
Bachelor's degree preferred or equivalent experience

Talent Needed for Success:

Minimum of 2 years of related experience; direct Project Management experience an advantage
University degree preferred
Experience in Financial Services Industry preferred

About Us:DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry's needs and we're working to continually improve the world's most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you'll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It's the chance to make a difference at a company that's truly one of a kind.Learn more about Clearance and Settlement by .About the Team: The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

DTCC

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