Job Description:The Account Manager will handle corporate accounts end to end managing collections and billing, driving renewals, executing upsells, and recovering at-risk or churned clients. You will be the primary liaison, ensuring client satisfaction and revenue growth while maintaining compliance.Key Responsibilities:1. Collections & Billing● Manage timely billing cycles: issue invoices, statements of account (SOA), and follow up payments.● Contact clients via phone/email for overdue accounts; develop repayment plans.● Reconcile payments and credits, collaborate with Finance to resolve discrepancies.2. Renewal and Retention● Coordinate with internal teams to prepare proposals, campaigns, and pricing.● Ensure contracts are renewed 30-60 days before expiry.3. Upselling & Cross-selling● Identify expansion opportunities within existing accounts.● Develop and present ROI driven proposals for new features or services.4. Stakeholder Management & Client Management● Build and maintain strong working relationships with key client contacts including finance, procurement, and operational decision-makers.● Act as the primary point of contact for all billing, collections, and account-related matters.● Address escalations promptly and collaborate with internal teams to ensure a positive client experience.5. Reporting & Process Improvement● Maintain accurate data in CRM and other trackers, documenting all client communications and activities.● Prepare and present weekly and monthly reports on collections status, renewal pipeline, upsell progress, and account health.● Analyze collection trends, identify bottlenecks, and recommend process improvements to enhance efficiencyMinimum Qualifications:● Bachelor's Degree in Business, Marketing, Real Estate, Communications, or a related field.● Knowledge of accounts receivable processes, billing systems, and credit control best practices.● Proven track record in renewals, upselling, and client retention.● Excellent communication, negotiation, and interpersonal skills.● Experience working with corporate clients in sectors such as telecommunications, banking, fintech, SaaS, logistics, or BPO industries is preferred.
